Compliance Officer (On-Site)

Company: Neumo
Location: Birmingham
Posted on: February 14, 2026

Job Description:

Job Description Job Description Job Summary: The Compliance Officer is responsible for delivering exceptional customer service, processing payments accurately, managing delinquent accounts, and providing timely follow-up with clients and supervisors. This role requires a high level of attention to detail, professionalism, and commitment to maintaining client satisfaction. Duties and Responsibilities: Deliver high-quality service and support to taxpayers and clients. Understand and treat every transaction as having monetary value to both the client and the organization. Respond to taxpayer correspondence promptly and maintain detailed documentation and notes. Research and send invoices in a timely manner. Investigate delinquent accounts, apply assessments, and refer cases to collections as needed. Maintain a positive attitude and contribute to a collaborative team environment. Handle a high volume of outbound calls professionally and efficiently. Communicate directly with clients regarding overdue accounts. Process payments, accept phone payments, document collections activity, and identify alternative revenue opportunities. Perform other duties as assigned by supervisors on a daily or weekly basis. Education and Experience: Minimum of 2 years in an office environment with significant phone-based communication (inbound/outbound). At least 3 years of experience in customer service. Minimum of 2 years of experience in collections. Strong data entry skills, including 10-key proficiency. Proficient in Microsoft Word, Excel, and Outlook. Knowledge of Alabama Sales and Use Tax is required. Knowledge, Skills and Abilities: Excellent interpersonal and communication skills. Ability to proofread and edit written correspondence. Capable of reading and interpreting operational documents and procedure manuals. Can draft standard correspondence with minimal supervision. Ability to perform basic calculations using calculators or spreadsheet software. Strong problem-solving skills and the ability to follow written and verbal instructions. Capable of analyzing data, identifying issues, and implementing effective solutions. Able to handle routine problems independently with guidance when needed. Physical Demands: Regularly required to sit, use hands for computer/data entry, and reach for materials. Occasionally required to lift up to 10 pounds. May need to move between workstations or departments. Must have visual acuity sufficient to read from a computer screen and printed documents. Work Environment: Office environment with moderate noise levels from computers, printers, phones, and other equipment. May share workspaces with colleagues. Occasional overtime or weekend work may be necessary. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Keywords: Neumo, Montgomery , Compliance Officer (On-Site), Customer Service & Call Center , Birmingham, Alabama