Manager, Consulting

Company: Verint Systems, Inc.
Location: Montgomery
Posted on: June 25, 2022

Job Description:

Overview of Job Function:

The Manager of Consultants holds responsibilities for supporting a team of Application Consultants and is focused on skill development, performance management, mentoring and administrative support.

The Manager should be a mentor to their peers through consulting and training, knowledge sharing sessions and coaching sessions with the impact being focused on increasing customer satisfaction and project success. This role will continue to be responsible for providing a professional, creative, energetic and thorough consulting/training experience for customers and internal resources and have the ability to present application and best practice information in a manner that is easy to understand and accurate.

Principal Duties and Essential Responsibilities:

+ Provide leadership and complete supervisory administrative tasks related to team members including but not limited to approving expense reports, timesheets and monitoring performance metrics.

+ Conduct application consulting for customers based on team methodology.

+ Provide effective coaching to team members on soft skills or product skills.

+ Provide professional, complete and accurate reporting on team member's performance.

+ Lead special initiatives related to the Consulting team.

+ Assist in the development and assessment of consulting tools, product offerings, and lab configuration along with providing constructive feedback on improvement opportunities in the delivery methodology.

+ Collaborate with team and other departments within Verint to provide functional support and promote higher utilization of our products, improve customer satisfaction and transfer knowledge.

+ Provide project oversight for the team and quickly communicate areas of risk/improvement.

+ Assist in identifying enablement needs for team members and create and support development plans.

+ Mentor new and existing team members.

+ Promote and utilize knowledge sharing tools and opportunities for purposes of helping to improve knowledge on the team and in other departments.

+ Gather additional knowledge through exercises, enablement and industry best practice documentation with the ultimate aim at providing exceptional customer service to the client base.

Minimum Requirements:

+ Bachelor's degree in related field or equivalent work experience

+ Minimum of 4 years progressive management experience with 6+ years overall functional experience

+ Experience with Verint applications

+ Outstanding verbal and written communication skills

+ Proven experience with presentation skills and consulting to clients on enterprise software solutions

+ Proven ability to complete role requirements within set deadlines

+ Proven ability to support and provide a positive experience for team members as a mentor and subject matter expert

+ Proven ability to support, train and consult on challenging and complex projects.

+ Eagerness to identify challenges, propose solutions and implement approved changes to drive success for team, company and customers

+ Proven ability to gain cooperation of others and build relationships across other departments and at all levels of the organization

+ Passionate self-starter with a high degree of integrity and organizational skills

+ Experience with managing projects, processes or resources

+ Ability to travel up to 25% of the time

+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

+ The ability to obtain the necessary credit line required to travel

Preferred Requirements:

+ Proven subject matter expertise on Verint products

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Keywords: Verint Systems, Inc., Montgomery , Manager, Consulting, Executive , Montgomery, Alabama