Manager, Consulting
Company: Verint Systems, Inc.
Location: Montgomery
Posted on: June 25, 2022
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Job Description:
Overview of Job Function:
The Manager of Consultants holds responsibilities for supporting a
team of Application Consultants and is focused on skill
development, performance management, mentoring and administrative
support.
The Manager should be a mentor to their peers through consulting
and training, knowledge sharing sessions and coaching sessions with
the impact being focused on increasing customer satisfaction and
project success. This role will continue to be responsible for
providing a professional, creative, energetic and thorough
consulting/training experience for customers and internal resources
and have the ability to present application and best practice
information in a manner that is easy to understand and
accurate.
Principal Duties and Essential Responsibilities:
+ Provide leadership and complete supervisory administrative tasks
related to team members including but not limited to approving
expense reports, timesheets and monitoring performance metrics.
+ Conduct application consulting for customers based on team
methodology.
+ Provide effective coaching to team members on soft skills or
product skills.
+ Provide professional, complete and accurate reporting on team
member's performance.
+ Lead special initiatives related to the Consulting team.
+ Assist in the development and assessment of consulting tools,
product offerings, and lab configuration along with providing
constructive feedback on improvement opportunities in the delivery
methodology.
+ Collaborate with team and other departments within Verint to
provide functional support and promote higher utilization of our
products, improve customer satisfaction and transfer knowledge.
+ Provide project oversight for the team and quickly communicate
areas of risk/improvement.
+ Assist in identifying enablement needs for team members and
create and support development plans.
+ Mentor new and existing team members.
+ Promote and utilize knowledge sharing tools and opportunities for
purposes of helping to improve knowledge on the team and in other
departments.
+ Gather additional knowledge through exercises, enablement and
industry best practice documentation with the ultimate aim at
providing exceptional customer service to the client base.
Minimum Requirements:
+ Bachelor's degree in related field or equivalent work
experience
+ Minimum of 4 years progressive management experience with 6+
years overall functional experience
+ Experience with Verint applications
+ Outstanding verbal and written communication skills
+ Proven experience with presentation skills and consulting to
clients on enterprise software solutions
+ Proven ability to complete role requirements within set
deadlines
+ Proven ability to support and provide a positive experience for
team members as a mentor and subject matter expert
+ Proven ability to support, train and consult on challenging and
complex projects.
+ Eagerness to identify challenges, propose solutions and implement
approved changes to drive success for team, company and
customers
+ Proven ability to gain cooperation of others and build
relationships across other departments and at all levels of the
organization
+ Passionate self-starter with a high degree of integrity and
organizational skills
+ Experience with managing projects, processes or resources
+ Ability to travel up to 25% of the time
+ Successful completion of a background screening process
including, but not limited to, employment verifications, criminal
search, OFAC, SS Verification, as well as credit and drug
screening, where applicable and in accordance with federal and
local regulations
+ The ability to obtain the necessary credit line required to
travel
Preferred Requirements:
+ Proven subject matter expertise on Verint products
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Keywords: Verint Systems, Inc., Montgomery , Manager, Consulting, Executive , Montgomery, Alabama
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