Relationship Management
Company: Fiserv
Location: Montgomery
Posted on: August 4, 2022
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Job Description:
Position Purpose:Provide comprehensive solutions to Fiserv s
largest credit union clients. Serving as the primary contact for
the client s executive and/ or senior level managers, you will be
responsible for managing and growing the overall relationship with
key decision makers and influencers at assigned clients to create
customer loyalty and increase revenues. This position will leverage
Fiserv solutions to maximize client s growth and profitability,
utilizing various company resources to ensure client satisfaction,
retention and increased profitability for Fiserv.Essential Job
Responsibilities:Client RelationshipEstablish and maintain
effective relationships with the credit union CEO/President and
other key senior executive and operational decision
makers.Understand the politics of client s organization in order to
appropriately influence decision makers.Understand the credit union
s business challenges, strategic objectives, competitive standing,
and critical success factors to determine the best Fiserv
solutions.Leverage Fiserv internal resources to establish and
maintain an effective relationship with the client.Develop and
document an Account Plan at least annually that includes the
integration of other Fiserv business units, establish a course of
action to accomplish specific goals, and take the lead on the
Account Plan with other business units.Promote client attendance at
Fiserv sponsored events such as annual client conferences, regional
client conferences and user group meetings.Client RetentionDevelop
a plan to proactively secure timely contract renewals.Monitor
client satisfaction, facilitate improvement as needed, and
regularly stay in touch with client s key stakeholders.Leverage
industry trends and Fiserv competition knowledge to demonstrate
Fiserv value proposition.Revenue Maintenance & GrowthAchieve annual
sales quotas based on add-on products and services and
renewals.Understand and promote Fiserv capabilities, solution sets
and match those with client s needs, ensuring that Fiserv increases
wallet share with each client through compelling business unit
cross sales and Fiserv Enterprise Solutions sales. Enterprise
Solutions include Digital Bundle (such as Online Banking, Online
BillPay, and Mobile platforms), Card Services, and EMV.Develop
formal proposals for additional products & services that address
the client s needs.Ensure a fair return on Fiserv services rendered
by following up on any client receivables and negotiating a fair
resolution on any items in questionThe above statements are
intended only to describe the general nature of the job, and should
not be construed as an all-inclusive list of position
responsibilities.Required Qualifications:Education:Bachelor's
Degree is preferred.Job Related Experience:7+ years in financial
industry, with successful experience selling Fiserv products or
financial services, and/or related financial institution leadership
experience5+ years proven success in a sales position servicing
major or national accounts within the financial services
industryAdditional Skills/Knowledge:Proven ability to build
relationships with senior management or executives and requires
minimal supervision and directionProven experience structuring and
leading complex multi-million dollar dealsDemonstrated success in
negotiating with CEO/President and other senior
executivesCompetitive sales renewal abilityProven track record in
attaining/exceeding quota based metricsStrategic account planning
experience requiredStrong presentation skillsExcellent
communication skills that include internal communication of client
opportunities, issues, escalations and external communication that
includes key Fiserv messagesDemonstrated leadership coupled with
strong business acumenRequires ability to influence at multiple
levels internally and externally to accomplish business
goalsProficiency in working with Microsoft tools: Word, Excel,
PowerPoint and OutlookTravel Required:Minimum 50% travel is
required.Preferred Qualifications:Credit union industry
experienceKnowledge of Fiserv systemsFundamental knowledge of
computer systems including host-based systems, especially financial
data processing systems
Keywords: Fiserv, Montgomery , Relationship Management, Executive , Montgomery, Alabama
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