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Relationship Manager, Enterprise

Company: Fiserv
Location: Montgomery
Posted on: August 4, 2022

Job Description:

The Enterprise Relationship Manager is accountable for creating, expanding, retaining, elevating and managing the strategic relationship between the client and Fiserv. The Enterprise Relationship Manager has ultimate accountability for revenue, sales, delivery and client satisfaction. This position is for the western region of the U.S.Job Description/Responsibilities:Responsible for orchestrating the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to the enterprise accountDefines and sets the strategic direction, functions as a thought leader and strategic business partner with the client and provides leadership to the Fiserv Enterprise Relationship Manager for their account portfolioDevelops a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.Builds, enhances and executes the long term client relationships and communication at the C-level, with other key executives, key decision makers and influencers and acts as a trusted advisor to senior executives within the client organizationAnalyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to the client and that mitigates and manages risk to Fiserv and the clientBuilds cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and satisfactionQualifies client specific opportunities and develops pipeline jointly with the Business UnitsHelps to win new business, with high level relationships, sales and negotiation skills and client oriented communicationsStructures and leads large bundled pan-Fiserv dealsManages, measures and accurately predicts financial outcomesDrives Delivery Service ExcellenceKey Performance Metrics:Meet or exceed stated financial targetsClient/Product retentionIncrease client wallet share / Expand Fiserv solution footprintClient Survey / Net promoter scoreCompletion and maintenance of effective of Account PlansSkills Required:Minimum 10 years of deep Financial Services/Banking expertise preferredMinimum 10 years of experience managing a P&LMinimum 10 years of experience structuring and consulting on large bundled deals in the technology industryMinimum 10 years delivery, sales and account management experienceExperience working for a technology Product or Services companyA history of meeting/exceeding financial commitmentsExperience working in a large, matrix organization with hundreds of products/servicesEducation Required:Bachelor s degree required/Master s degree preferredTravel Requirement:Domestic travel required- 70% minimally

Keywords: Fiserv, Montgomery , Relationship Manager, Enterprise, Executive , Montgomery, Alabama

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