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Director, Global Service Delivery

Company: Concentrix
Location: Montgomery
Posted on: September 23, 2022

Job Description:

Job Title:Director, Global Service DeliveryJob DescriptionThe Global Director, Sales Delivery is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of sales and the strategic development of operational requirements, process and technology, to deliver key service outcomes. The role has significant levels of responsibility and accountability for operational delivery with key focus on driving the teams to meet and exceed all sales Quotas, conversion KPIs and deliver exceptional customer experience.This role can be remote, based in North America.Essential Duties & Responsibilities:

  • Responsible for managing a B2B sales business unit globally, dealing in Digital Advertising Sales
  • Drive the teams to meet and exceed all sales quotas, conversion KPIs and deliver exceptional customer experience
  • Ensure the team has the training, tools and support needed to have meaningful and productive consultative sales conversations in a Business to Business setting, desired to help optimize our clients customers business in the exciting and rapidly growing digital marketing arena
  • Drive standardization across sites and Geo's globally.
  • Setting up new sites globally
  • Exceptional client and Internal stakeholder management
  • Build team structure, recognize leadership potential, and support career development through enhancing capabilities within the team. We know our greatest asset is our people come help us create a fun and energizing culture!
  • Own the client relationship, providing visibility to performance, market trends and making innovative and data led value add suggestions for growth and performance uplift.
  • Provide thought leadership both internally and externally across the account
  • Monitor and manage the account P&LRequirements:
    • Significant experience in a senior sales management role, with a minimum of 12+ years experience leading B2B sales, digital marketing or consulting sales teams
    • Bachelor's degree as a minimum,
    • Significant experience in managing teams/sites Globally.
    • Competitive team oriented player who enjoys building teams and chasing goals
    • Knowledge of traditional and contemporary/online marketing strategy and tactics. Product knowledge across all digital advertising products areas
    • Extensive and proven experience managing high revenue quota teams with focus on new account activations, client on-boarding, online ads optimization techniques, direct sales acquisition's, new business development and agency support
    • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information both internally and externally up to and including C suite level
    • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment
    • Thought leader with proven ability to significantly influence at all levels within the organization
    • Advanced Microsoft Office skills
    • Ability to travel for periods of time#LI-RemoteLocation:USA, AZ, Work-at-HomeLanguage Requirements:Time Type:Full time2022-03-16-07:00Benefits:For Regular and Temporary Employees: Annual bonus based on company performance; healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

Keywords: Concentrix, Montgomery , Director, Global Service Delivery, Executive , Montgomery, Alabama

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