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Sr. Director of Implementation Delivery

Company: Norwest Venture Partners
Location: Enterprise
Posted on: November 23, 2022

Job Description:

Career - - Sr. Director of Implementation Delivery Spiff United States of America Applyfor this job

  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Enterprise
  • Post Date: 11/18/2022
  • Website:
  • Company Address: 9815 S Monroe St, STE 500, Sandy, Utah 84070, US About SpiffSpiff is a company developing a commission planning platform designed to automate commissions and motivate sales teams. Its platform uses machine learning to connect with commission systems including ERP, payments and payroll, as well as matches records and eliminates errors between systems. Job Description Spiff (, recently named one of the most innovative Fintech companies, is on a mission to inspire, enable, and reward peak business performance. Why? Commission plans are used by modern companies to reward and drive good behavior using more advanced rules or combinations of rules such as quota attainment, accelerators, and other types of variable earnings. Great Commission plans motivate Salespeople to sell more to the right companies. In order to help companies and reps to reach their full potential, we take the manual labor and complexity of current commission processes and completely automate them. Finance teams used to spend hours each month trying to prepare commissions, communicate them to their reps, deal with discrepancies, and then get those paid on time. Spiff automates that full process. We connect to the client's systems; CRM, ERP & Payroll to reduce the work and amount of errors. Spiff gives powerful, real-time data and insights to reps, managers, and executives about their commissions. Who we are looking for--- We're looking for a passionate Senior -Director of Implementation Delivery to join our growing team and help us deliver intuitive and delightful experiences to our customers. - As a Sr. Director of Implementation Delivery, you will manage the Spiff Implementation Team and be accountable for the successful deployment and delivery of all implementation projects within the Spiff portfolio.. - What you'll contribute in this role---
    • Be a key member of the Professional Services Leadership team, helping guide the growth of a world-class Services organization
    • Lead the Implementation Delivery team and ensure adherence to the proven project implementation methodology
    • Work closely with peers to ensure teams are communicating effectively, inter-team processes are established and adhered to, oversee resource allocation, and serve as the day to day executive escalation point
    • Closely monitor and review staffing levels to meet client expectations and client satisfaction
    • Act as an evangelist for Services, assisting sales with selling and serving as an executive sponsor for our strategic customers
    • Develop and maintain strong references after Go-Live based on successful project lifecycles, strong relationships, and minimal risk
    • Provide mentoring and shadowing opportunities to assist with professional development and product knowledge of team members
    • Work with Spiff's PMO to ensure compliance with the implementation methodology
    • Actively conduct and participate in team meetings and project reviews to review lessons learned to help improve implementation processes, communication and inter-team collaboration What experience you'll bring to Spiff--- -
      • 8+ years of experience in Implementations or Professional Services organizations -
      • 3+ years of experience leading Implementation Delivery organizations
      • Strong client service and conflict management skills with the ability to effectively resolve detailed project problems
      • Strong business background including project management, escalation management, problem solving, conflict resolution, and analytical skills
      • Strong interpersonal and communication skills
      • Ability to be a positive, professional, team-oriented leader who fosters team morale and staff development
      • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment Bonus Points
        • Interest in Startups/Tech/Finance. Our team loves the startup community, and a genuine interest in the space is huge.
        • Background in enterprise software development or deployment -
        • You've worked at a rapidly growing startup, especially early stage
        • Experience recruiting, hiring, and managing high-performance teams What types of perks and benefits we offer---
          • Competitive Salary and Equity
          • Remote First & Friendly Company
          • 100% Premium Coverage for High-Deductible Medical, Dental, & Vision Insurance
          • Up to $1200 a year towards your Health Savings Account
          • Additional Comprehensive FSA, Life, AD&D, Critical Illness, Group Accident, Hospital Indemnity, Legal, Commuter Coverages available for you & your dependents
          • Company-sponsored Short-Term & Long-Term Disability Insurance
          • Company-sponsored Mental Health Insurance & access to online counseling
          • Flexible Time Off
          • Flexible work hours
          • Parental leave
          • 401(k)
          • HQ in Salt Lake City ( enjoy biking and skiing when you come to visit! ) Come join the best team in the space! We're building amazing software to solve a massive sales and finance gap, and you'll be a major part of our success. - At Spiff, we're committed to building a diverse and inclusive organization that reflects the ever-changing world around us. We strive for an equitable workplace where everyone feels welcome regardless of gender identity or sexual orientation; race or ethnicity; age; physical ability; socio-economic status; religious beliefs; political views or affiliations; or any other factor that can be used to make someone feel excluded from the workplace experience. Our unwavering commitment to this mission is founded on the idea that varied perspectives drive innovation. We know that fostering a diverse and inclusive team has a positive impact on our products and services, and helps us better serve our customers, employees, and community stakeholders. That's why we're building a culture where differences are celebrated and an environment where people from all backgrounds are treated with respect and given the freedom to be their authentic selves.

Keywords: Norwest Venture Partners, Montgomery , Sr. Director of Implementation Delivery, Executive , Enterprise, Alabama

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