Sr Account Operations Manager (Remote)

Company: CBRE
Location: Montgomery
Posted on: May 26, 2023

Job Description:

Sr Account Operations Manager (Remote)
Job ID
117990
Posted
08-May-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Building Management, Engineering/Maintenance, Facilities Management
Location(s)
Remote - US - Remote - US - United States of America
Get ready for an outstanding career with CBRE!
From selling properties to activating spaces, CBRE Group, Inc. is the world's largest commercial real estate services and investment firm with over 100K professionals globally in over 100 countries.
For 12 years we have been listed on Fortune Most Loved Company!
JOB SUMMARY
The purpose of this position is to lead all aspects of the facility maintenance management and safety programs for a facility or assigned region and lead performance metrics in accordance with account Key Performance Indicators. Handle the performance of subordinate managers and technicians in the areas of operations and maintenance of mechanical, electrical, plumbing, and other facility equipment and systems.
Essential duties and responsibilities
Manages account programs for a region aimed to ensure safety and compliance with national, state and local codes and laws. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities within a region as assigned, ensuring work is completed in accordance with account Key Performance Indicators.
Assists with new/existing regional outsource provider service contracts and ongoing administration of the Request For Proposal process to ensure the best pricing and service level performance.
Responsible for client account inspections for a regional area: a campus or multiple facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.
Administers and runs client account energy management initiatives for a region: a campus or multiple facilities, including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
Oversees account regional site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to regional location(s) for projects management concerns.
Other duties as assigned.
Supervisory responsibilities
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual will be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED (General Education Degree) required. Bachelor's degree preferred. Min of 6 years Engineering and/or Maintenance Management related experience/training. Prior Supervisory Management experience preferred.
CERTIFICATES and/or LICENSES
CPE (Certified Plant Engineer), CPMM (Certified Maintenance Manager), OSHA 501 training, etc. Either of the preferred.
Interpersonal skills
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond optimally to the most delicate issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to empower and negotiate effectively with key employees, top management, and client groups to take desired action.
Financial knowledge
Requires in-depth knowledge of financial terms and principles. Ability to calculate various figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Reasoning ability
Ability to solve sophisticated problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department targets. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why CBRE?

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  A culture of respect, integrity, service and excellence shapes our approach to every opportunity.
  
  
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  We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in.
  
  
  CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
  CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr Account Operations Manager position is $ 125,000 annually [or $60.10 per hour] and the maximum salary for the Sr Account Operations Manager position is $140,00 annually [or $67.31 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
  CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
  NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
  CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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