Account Manager, PRG Gear

Company: Production Resource Group
Location: Prairie
Posted on: May 26, 2023

Job Description:

Overview PRG is the world's leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences. - What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 300 patents and 130 registered trademarks, PRG is defined by innovation. And through our network of 42 offices spanning five continents, we can deliver for our customers anywhere around the globe.
Responsibilities
The Account Manager is responsible for the coordination, customer support and execution of rental orders for PRG GEAR Customers throughout the local and national network. The goal in this position is to create high utilization of PRG assets, while balancing the company and customer needs to result in profitable business for all parties. It is the policy of PRG to provide excellent customer service both internally and externally. - Employees are expected to perform all of their duties and responsibilities in accordance with this policy at all times. Can be assigned related work as required.

Essential functions

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• Responsible for the support of client relationships across select market segments as it specifically relates to ALL rental needs by writing quotes, confirming orders, establishing new accounts, executing post show billing, and growing the business within the assigned market and beyond. - -
  
• Negotiate prices on equipment rentals following company guidelines with attention to: -
  
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  • Acceptable Margin -
    
  • Acceptable profitability - -
    
  • Acceptable pricing considerations regarding utilization and seasonality -
    
    
  • Responsible for initial order creation and entry, including job specifications and discretionary identification of equipment options and alternatives to best support customer needs and leverage existing available inventory -
    
  • Consult PRG GEAR peers, internal engineers, and clients on best options for desired technical outcome and leverage internal team to upsell solutions -
    
  • Strategically manage small set of growing key accounts to include all customers within the assigned market segment.
    
  • Work with operations for successful execution of customers' orders
    
  • Warm call on lost and/or dormant accounts to retain business.
    
  • Expert knowledge of Salesforce and Asset Management System
    
  • Other duties as assigned by Regional Vice President of Sales.
    
    Qualifications
    Knowledge, Skills, and Abilities
    
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    • Basic knowledge of the principles and practices of event and/or entertainment technology sales and marketing
      
    • Understanding that entertainment -customer's -hours are not predictable, and -Sales -Agent must be able to support and prioritize schedule accordingly - -
      
    • Thorough knowledge of organizations policies and resources - -
      
    • Basic knowledge of the function and capability of event and entertainment technology equipment across all disciplines -
      
    • Desire to gain knowledge of current trends and advancements in event and entertainment technology and the direction of equipment development. - -
      
    • Basic knowledge of the technical principles of operation of the equipment in inventory. - -
      
    • Good knowledge of modern office procedures and practices -
      
    • Good knowledge of common computer productivity tools, such as Microsoft Office
      
    • Good people skills in working with -customer -to understand needs and quickly return quotes to them while learning the basics of upselling to their needs -
      
    • Strong organizational skills; Customer Service orientation; Tact; Professionalism; Physical condition commensurate with the demands of the position.
      
    • Integrity, Reliability
      
    • Adaptability, Planning, Organization, Work Standards
      
    • Initiative, Problem Solving, Decision Making, Conflict Resolution
      
    • Communication Skills, Emotional Intelligence, Stress Tolerance
      
    • Teamwork, Team Building, Managing Team Performance
      
      Physical demands
      
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      • May be required to spend long hours standing, bending, stooping, and/or walking.
        
      • Ability to lift, push, pull, and/or carry objects up to 75 pounds consistently with heavier weight necessary at times.
        
      • The position requires the ability to see clearly (with or without the aid of glasses or contact lenses) during responsibilities on and off a computer.
        
      • Must be able to communicate effectively by listening and in both written and verbal forms.
        
      • Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold.
        
      • To operate motor vehicles, load, and unload trucks.
        
        Travel required
        
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        • Travel -Required -may occasionally be -required -to on-site systems and facilities -
          
        • Must have valid Driver's License -
          
          Required education and experience
          
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          • Completion of four years of post-secondary education from an accredited institution of higher learning with a concentration in business administration, hospitality management, operations management or related entertainment technology fields. -
            
          • One or more years of experience in shop operations or sales in a market appropriate to the position vacancy.
            
            EEO and Disclosure
            PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.
            This is a safety sensitive position and will require pre-employment drug screening.
            
            Production Resource Group LLC -participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. -
            
            PRG cares about the safety of our employees and applicants. -PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, -https://www.consumer.ftc.gov/JobScams -or file a complaint at -https://www.ftccomplaintassistant.gov/.

Keywords: Production Resource Group, Montgomery , Account Manager, PRG Gear, Executive , Prairie, Alabama