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Manager, Professional Consulting Services

Company: HealthEdge
Location: Montgomery
Posted on: May 27, 2023

Job Description:

Technical Consulting Manager, Professional Services
At HealthEdge, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are continuously looking for ways to provide the best possible implementation experience for our clients.
Position Summary
The Technical Consulting Manager focuses on developing and optimizing consulting services, managing consulting resources as direct reports, and leading project teams in delivering consulting services in support of SaaS Implementation and Production Support.
Functional Skillset:

  • 10+ years working with Healthcare Core Administrative Processing Systems (CAPS)

  • 8+ years in a client-facing consulting role, working at a technology company with a SaaS model

  • 10+ years prior health Plan industry (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental etc.) With knowledge of HealthCare Operations domains (Enrollment, Provider, Claims, Benefits, Contracting, Pricing, Correspondence)

  • 8+ years experience leading client discovery, requirements gathering, facilitating client sessions, triaging of implementation issues, and testing complex interfaces

  • Experience in managing, scaling, and upskilling (Professional Services) teams, within a SaaS model

  • Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management

  • Excellent written and oral communication skills with the ability to articulate concepts to a variety of audiences

  • Demonstrated ability to manage personnel and processes

    Technical Skillset:

    • Experience with web technologies, middleware such as WebLogic/WebSphere and popular RDBMS systems

    • Strong knowledge of databases (preferably Oracle), understand schemas, database structures

    • Experience with Linux operating systems

    • Experience with Relational Database queries (SQL)

    • Experience with ETL frameworks, including HIPAA X12 transformation solutions.

    • Experience with SOAP and Webservices

    • Ability to navigate and operate in SmartSheet and Salesforce

    • ITS/BlueCard experience a plus

      Your impact:
      Services Delivery
      The Technical Consulting Manager is responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.
      Develop and optimize consulting methods and tools to ensure services are delivered within budget, quality, and client expectations.
      Resource Management
      Manage resource supply and capabilities, including but not limited to, identifying resource level and skill needs, evaluating resource performance, and advising resources on skill and career development.
      Services Growth
      Grow consulting services by contributing to the expansion of the services offering portfolio and the expansion of the customer base.
      Lead Consultant
      Perform duties as a Principal consultant on consulting engagements as an Individual Contributor to include but not limited to:

      • Advise on implementation effort and resource needs

      • Direct and oversee technical consultant tasks

      • Build and present business cases

      • Build and present executable task plans

      • Provide business decision recommendations

      • Participate in innovation projects to develop capabilities

      • Execute technical implementation activities

      • Direct, advise, mentor and guide other consultants in services provided to HealthEdge clients.


        • Manage consultant work under their direction (e.g. direct reports, matrix, or subcontractor) to ensure optimal resource utilization and engagement execution

        • Ensure all direct reports and project team members have a solid understanding of client business objectives and there is a plan s to attain those objectives

        • Provide business and product leadership in analysis, communication, and consulting skills

        • Ensure successful delivery of consulting services, particularly through effective engagement and customer management.

        • Personally, deliver billable consulting services, primarily, as individual contributor and be able to perform the duties of a Principal Consultant.

        • Become a subject matter expert and trusted client advisor on one or more HealthEdge products

        • Meet assigned revenue targets through effective utilization of direct reports

        • Grows revenue for the assigned clients/projects through the effective management and expansion of the existing account(s) / project(s)

        • Leads the scoping, sizing, and estimating efforts for assigned engagements

        • Manage competing priorities to set overall prioritization of project activities

        • Be a creative, driven and supportive leader always looking for ways to drive improved service and greater operational efficiencies and performance

        • Be driven to learn and understand the business need as well as the product need

        • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII

        • Participate in billable work as assigned up to 50% as a Principal Technical Consultant

        • Support internal initiatives and additional duties as assigned or required.

          Additional Information
          HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
          Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.
          Type of Employment: Full-time, permanent
          Travel%: up to 30%
          FLSA Classification (USA Only): Exempt
          Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

          • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

          • Work across multiple time zones in a hybrid or remote work environment.

          • Long periods of time sitting and/or standing in front of a computer using video technology.

          • May require travel dependent on company needs.

            The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
            HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
            #LI Remote
            Job Locations US-Remote
            ID 2023-2093
            Category Professional Services
            Position Type Full-Time
            HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: HealthEdge, Montgomery , Manager, Professional Consulting Services, Executive , Montgomery, Alabama

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