Manager, Professional Consulting Services
Company: HealthEdge
Location: Montgomery
Posted on: May 27, 2023
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Job Description:
Overview
Technical Consulting Manager, Professional Services
At HealthEdge, we are passionate about providing healthcare payors
with technology that enables them to innovate, reduce costs, and
address the business imperatives of the evolving healthcare
economy. As we continue to grow, we are continuously looking for
ways to provide the best possible implementation experience for our
clients.
Position Summary
The Technical Consulting Manager focuses on developing and
optimizing consulting services, managing consulting resources as
direct reports, and leading project teams in delivering consulting
services in support of SaaS Implementation and Production
Support.
Qualifications
Functional Skillset:
10+ years working with Healthcare Core Administrative Processing
Systems (CAPS)
8+ years in a client-facing consulting role, working at a
technology company with a SaaS model
10+ years prior health Plan industry (HMO, PPO, POS, MAPD,
Medicare, Medicaid, Dental etc.) With knowledge of HealthCare
Operations domains (Enrollment, Provider, Claims, Benefits,
Contracting, Pricing, Correspondence)
8+ years experience leading client discovery, requirements
gathering, facilitating client sessions, triaging of implementation
issues, and testing complex interfaces
Experience in managing, scaling, and upskilling (Professional
Services) teams, within a SaaS model
Prior experience leading the scoping and delivery of technology
services engagements, including project and engagement
management
Excellent written and oral communication skills with the ability to
articulate concepts to a variety of audiences
Demonstrated ability to manage personnel and processes
Technical Skillset:
Experience with web technologies, middleware such as
WebLogic/WebSphere and popular RDBMS systems
Strong knowledge of databases (preferably Oracle), understand
schemas, database structures
Experience with Linux operating systems
Experience with Relational Database queries (SQL)
Experience with ETL frameworks, including HIPAA X12 transformation
solutions.
Experience with SOAP and Webservices
Ability to navigate and operate in SmartSheet and Salesforce
ITS/BlueCard experience a plus
Your impact:
Services Delivery
The Technical Consulting Manager is responsible for the successful
delivery of consulting services as well as the coordination of
activities and information between key engagement stakeholders.
Develop and optimize consulting methods and tools to ensure
services are delivered within budget, quality, and client
expectations.
Resource Management
Manage resource supply and capabilities, including but not limited
to, identifying resource level and skill needs, evaluating resource
performance, and advising resources on skill and career
development.
Services Growth
Grow consulting services by contributing to the expansion of the
services offering portfolio and the expansion of the customer
base.
Lead Consultant
Perform duties as a Principal consultant on consulting engagements
as an Individual Contributor to include but not limited to:
Advise on implementation effort and resource needs
Direct and oversee technical consultant tasks
Build and present business cases
Build and present executable task plans
Provide business decision recommendations
Participate in innovation projects to develop capabilities
Execute technical implementation activities
Direct, advise, mentor and guide other consultants in services
provided to HealthEdge clients.
Responsibilities:
Manage consultant work under their direction (e.g. direct reports,
matrix, or subcontractor) to ensure optimal resource utilization
and engagement execution
Ensure all direct reports and project team members have a solid
understanding of client business objectives and there is a plan s
to attain those objectives
Provide business and product leadership in analysis, communication,
and consulting skills
Ensure successful delivery of consulting services, particularly
through effective engagement and customer management.
Personally, deliver billable consulting services, primarily, as
individual contributor and be able to perform the duties of a
Principal Consultant.
Become a subject matter expert and trusted client advisor on one or
more HealthEdge products
Meet assigned revenue targets through effective utilization of
direct reports
Grows revenue for the assigned clients/projects through the
effective management and expansion of the existing account(s) /
project(s)
Leads the scoping, sizing, and estimating efforts for assigned
engagements
Manage competing priorities to set overall prioritization of
project activities
Be a creative, driven and supportive leader always looking for ways
to drive improved service and greater operational efficiencies and
performance
Be driven to learn and understand the business need as well as the
product need
Perform all job functions consistent with HealthEdge policies and
procedures, including those which govern handling PHI and PII
Participate in billable work as assigned up to 50% as a Principal
Technical Consultant
Support internal initiatives and additional duties as assigned or
required.
Additional Information
HealthEdge commits to building an environment and culture that
supports the diverse representation of our teams. We aspire to have
an inclusive workplace. We aspire to be a place where all employees
have the opportunity to belong, make an impact and deliver
excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in
Burlington, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
Travel%: up to 30%
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job:
The employee is occasionally required to move around the office.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.
Work across multiple time zones in a hybrid or remote work
environment.
Long periods of time sitting and/or standing in front of a computer
using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature
and level of the job being performed by the individual(s) assigned
to this position. They are not intended to be an exhaustive list of
all duties, responsibilities, and skills required. HealthEdge
reserves the right to modify, add, or remove duties and to assign
other duties as necessary. In addition, reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions of this position in compliance with the
Americans with Disabilities Act of 1990. Candidates may be required
to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to
workforce diversity and actively encourage all qualified persons to
seek employment with us, including, but not limited to, racial and
ethnic minorities, women, veterans and persons with
disabilities.
#LI Remote
Job Locations US-Remote
ID 2023-2093
Category Professional Services
Position Type Full-Time
HealthEdge provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: HealthEdge, Montgomery , Manager, Professional Consulting Services, Executive , Montgomery, Alabama
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