Director, Software Engineering - Platform Engineering and API
Company: Marriott
Location: Montgomery
Posted on: May 28, 2023
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Job Description:
Additional Information Director, Software Engineering - Platform
Engineering and API
Job Number 23068496
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
--- JOB SUMMARY
Oversees day to day application development projects and
engineering while leading continuous improvement on process
definition and compliance. Directly manages software engineers and
project managers. Delivers on commitments to discipline partners
and collaborates with architects on major organizational
initiatives across multiple channels & platform. Functions as the
technical decision-maker and problem solver to deliver projects on
time and on budget. Promotes project quality and manages the
application development team to promote satisfaction with all
technology teams and business partners by following standard
application development tools and processes. Manages continuous
improvement program to improve quality, consistency, and client
satisfaction.
CANDIDATE PROFILE
Education and Experience
Required:
10+ years of application development leadership experience that
includes:
7+ years of technical experience within architecture development,
integration of backend systems and development
Experience in designing, managing and maintaining API gateway
(Akana or other industry leading) and developer portal in
Production environment.
In-depth knowledge of integration approaches and architectures
Deep understanding of the pros and cons with cloud-native solution,
microservices-architecture and API orchestration architecture
Experience with technologies - Java, NoSQL, Spring boot and
WebFlux, Kafka, Docker, K8s, Cloud
Experience & understanding of DevOps, CI/CD pipelines, logging,
metrics, monitoring, tracing, service mesh, LTM, GTM, SEO etc.
Strong understanding of API platforms, back-end services, database
and networking components of full stack infrastructure
Direct management of cross functional, sourced, or matrixed
teams
Undergraduate/graduate degree or equivalent education +
experience
Preferred:
Experience with defining API gateway roadmap and with automated API
provisioning.
Demonstrated success leading medium- to large-scale
initiatives/transformations
Proven management experience in strategic planning and budgeting
within one or more business groups
Experience with and knowledge of IT outsourcing activities in a
managed services environment
Proven management experience in application development across
waterfall and agile environments.
Digital Customer Experience platforms (Adobe AEM and Marketing
Cloud, Analytics, DTM, Target, Search & Promote)
Proven knowledge of SDLC; good understanding of ITIL v3
Framework
Proven knowledge of Agile methodology; preferably SAFe Agile
Experience with Play / Akka frameworks, GraphQL
Active contributions to OSS projects
Relevant technology certifications
Experience in full stack development
Experience with Content Management Systems
Good process management, negotiating, influencing and problem
resolution skills
Proven ability to effectively prioritize and execute tasks in a
high-pressure environment
Knowledge of business environment, service requirements and
hospitality culture
Demonstrated ability to assess customer/client needs, creatively
approach solutions, decide and influence appropriate courses of
action
Ability to understand and communicate the lifecycle of technologies
and applications and to translate into business strategies for the
client organizations.
Solid understanding of IT financial structures and ability to
manage to corporate financial processes and standards - including
drivers of process costs
Strong verbal and written communication skills with the ability to
articulate complex technical ideas in easy to understand business
terms
Ability to accomplish results through others, particularly by
establishing relationships, effective controls and leading in a
managed service environment
Ability to bridge the gap between technology and business
Self-driven, curious and a fast-learner, and able to work in a
fast-paced environment launching new consumer products to
market
Possess strong problem-solving skills and ability to prioritize and
manage multiple tasks
Strong interpersonal and stakeholder management skills with the
ability to coordinate between technical and business teams
Relevant experience in systems integration and development, package
analysis and implementation
Excellent collaborator, working in fully agile product or software
delivery teams regionally
Excellent written and verbal communication skills, as well as
presentation skills
Working in a Product-based model and building strong partnerships
with Product owners by providing innovative technology solutions to
complex business problems
Ability to communicate complex technology solutions to both Product
owners in a business-friendly manner and to Enterprise Architects
in most technical detail
Excellent knowledge of working with dynamic data using services
(e.g., JSON, XML, REST APIs etc)
Experience & expertise with microservices architectures, Service
Mesh (e.g. Istio), Service discovery, rate limiting, config
management etc.
Experience/ understanding of GraphQL
Strong experience and knowledge of what it takes to operate a
production platform
Experience with public cloud platforms and designing cloud native
solutions (e.g. AWS, Azure)
Influencing technology strategy by providing strategic advice, be a
trusted advisor to discipline partners for leveraging/customizing
software to meet their digital marketing requirements
Management of multiple Omni-Channel development efforts integrating
with multiple back-end systems
Experience with Automation testing, Performance Engineering, CI/CD,
Release Management processes and Application Deployments.
CORE WORK ACTIVITIES
Managing Application Development Standards, Processes, and
Tools
Works with direct reports to facilitate consistency of service
delivery across client groups
Facilitates compliance with the standard set of application
development tools and processes that will drive consistency and
predictability throughout the SDLC for all client groups
including:
SDLC standard tools and processes for both waterfall and agile
development
Estimating standard tools and processes, incorporating flexibility
for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development
processes
Communicates to Application Development leaders opportunities to
create broader IT related and corporate standards and policies
where necessary
Communicates important application development policy changes that
affect service provider and/or Marriott operations
Managing Day-To-Day Relationships with Teams
Manages application development projects in partnership with IT
teams, business partners and providers
Provides project management of business projects
Oversees effective reporting within application development
team
Leads project reviews with team on application development
projects
Manages day-to day relationships with all IT teams to promote the
delivery of services that meet or exceed the client
expectations
Monitors projects for alignment with defined business case
process
Drives timely resolution of escalated service delivery problems and
minimizes the impact of any client service delivery issues
Manages, and improves service level reporting for application
development
Provides early warning to the appropriate Business Partnership &
Planning leaders and team regarding degraded or missed service
levels
Assists with application, development and maintenance of service
provider project management standards and tools
Participates in client portfolio and demand management processes,
and engages service providers to ensure client satisfaction
Works with application development service providers
Validates the service provider(s) performs the services agreed to
by the master services agreement in a manner that is consistent
with both the spirit and the letter of the agreement
Works with team to progress the service providers services to match
client needs
o Facilitates team and service provider compliance with the
agreement
o Validates service levels meet business needs
o Facilitates the definition and enforcement of good service
provider contracts
--- Supports the IT organization
o Provides input to IT's business strategy and planning as
needed
o Supports and follows defined IT Governance decision rights,
standards and practices
o Emphasizes accuracy and effectiveness of estimating and planning
management with team
o Provides input to business/discipline and continent IT
budgets
Implementing and Managing Continuous Improvement Program
--- Drives adoption of CMMi or similar metrics to demonstrate
continuous improvement and alignment with the industry
--- Demonstrates continuous improvement through metrics of quality
consistency and client satisfaction
--- Works with application development service providers, IT teams,
and business partners to implement continuous improvement
activities
--- Responds to issues identified in project surveys or other
feedback processes, to continually improve client satisfaction
MANAGEMENT COMPETENCIES
Leadership
Communication - Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision
and values at the forefront of employee decision making and
action.
Managing Change - Initiates and/or manages the change process and
energizes it on an ongoing basis, taking steps to remove barriers
or accelerate its pace; serves as role model for how to handle
change by maintaining composure and performance level under
pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands
issues, problems, and opportunities; obtains and compares
information from different sources to draw conclusions, develops
and evaluates alternatives and solutions, solves problems, and
chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first
impression and represents the company in alignment with its
values.
Strategy Development - Develops business plans by exploring and
systematically evaluating opportunities with the greatest potential
for producing positive results; ensures successful preparation and
execution of business plans through effective planning, organizing,
and on-going evaluation processes.
Managing Execution
Building a Successful Team - Uses an effective interpersonal style
to build a cohesive team; inspires and sustains team cohesion and
engagement by focusing the team on its mission and importance to
the organization.
Strategy Execution - Ensures successful execution across of
business plans designed to maximize customer satisfaction,
profitability, and market share through effective planning,
organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self
and/or others; assumes responsibility for work objectives;
initiates, focuses, and monitors the efforts of self and/or others
toward the accomplishment goals; proactively takes action and goes
beyond what is required.
Building Relationships
Customer Relationships - Develops and sustains relationships based
on an understanding of customer/stakeholder needs and actions
consistent with the company's service standards.
Global Mindset - Supports employees and business partners with
diverse styles, abilities, motivations, and/or cultural
perspectives; utilizes differences to drive innovation, engagement
and enhance business results; and ensures employees are given the
opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with
fellow employees and business partners by making them feel valued,
appreciated, and included; explores partnership opportunities with
other people in and outside the organization; influences and
leverages corporate and continental shared services and/or
discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue
Management) to achieve objectives; maintains effective external
relations with government, business and industry in respective
countries; performs effectively as a liaison between locations,
disciplines, and corporate to ensure needed resources are received
and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Developing Others - Plans and supports the development of others'
skills and capabilities so that they can fulfill current or future
job/role responsibilities more effectively; provides high
visibility to individuals with potential; offers challenging
assignments that build confidence and credibility and provides such
individuals with a personal vision for their future.
Organizational Capability - Evaluates and adapts the structure of
assignments and work processes to best fit the needs and/or support
the goals of an organizational unit. Learning and Applying
Professional Expertise
Business Acumen - Understands and utilizes business information to
manage everyday operations and generate innovative solutions to
approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage
everyday business operations and generate innovative solutions to
approach function-specific work challenges.
Technical Intelligence : knowledge and ability to identify
technological opportunities and threats that could affect the
future growth and survival of the business.
Technology Life Cycle : knowledge of the Life Cycle of technologies
and how applications, infrastructure, and processes relate to these
timelines.
IT Systems : Knowledge of IT systems supporting the business
including benefits, requirements, costs, justification, and
operations.
IT Resources : The ability to secure and manage IT resources to
achieve business objectives (e.g., contracts, vendor relationships,
financial accountability, portfolio management, information, and
resource planning) and measure project impact.
Continuous Learning - Actively identifies new areas for learning;
regularly creates and takes advantage of learning opportunities;
uses newly gained knowledge and skill on the job and learns through
their application.
Strategy Knowledge - Understanding and utilizing professional
skills and knowledge in a specific functional area to conduct and
manage business operations and generate innovative solutions to
approach function-specific strategic work challenges.
California Applicants Only: The salary range for this position is
$107,850.00 to $239,250.00 annually.
Colorado Applicants Only: The salary range for this position is
$107,850.00 to $217,498.00 annually.
New York City & Westchester County, NY Applicants Only: The salary
range for this position is $130,500.00 to $239,250.00 annually.
Washington Applicants Only: The salary range for this position is
$107,850.00 to $239,250.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus
and restricted stock units/stock grants. Employees will accrue
0.4616 PTO balance for every hour worked and eligible to receive
minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Montgomery , Director, Software Engineering - Platform Engineering and API, Executive , Montgomery, Alabama
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