General Manager
Company: Kaizen Lab Inc.
Location: Montgomery
Posted on: September 25, 2024
Job Description:
Who Are We?RAM Hotels - a dynamic, thriving, innovative hotel
management company headquartered in Columbus, Georgia. Over the
last few years, we have quietly and steadfastly taken our place as
a leader in the hospitality industry of corporate America while
serving some of the most well-known midscale hotel brands in key
markets throughout the Alabama and Georgia region. We strive to
meet our guests' demands while continuously changing the perception
of the hospitality industry. When you join RAM Hotels, you do more
than simply switch companies to advance your career; you become
part of the RAM Hotels family!POSITION: General ManagerJOB
SUMMARYThe General Manager will oversee all aspects of property
management in accordance with our company's policy, established
procedures, brand standards, and mission statement. The General
Manager will assume the responsibility of improving our level of
service to enhance the profitability of our hotel, which includes
maximization of financial performance, guest satisfaction, and
staff development within established quality standards. The General
Manager will oversee all hiring, training, development, and
discipline of congenial, efficient, and effective team members. The
General Manager will promote sales activity to maintain and
increase occupancy and average daily rate (ADR) while maintaining
the property in an efficient and cost-effective manner maximizing
guest satisfaction and profitability. If your passion is delivering
quality and value, this may be the job for you.JOB
RESPONSIBILITIES
- Direct the day-to-day activities of the hotel establishment;
supervise direct reports and indirect reports; perform supervisory
responsibilities in accordance with the company policies, training
programs, and applicable laws; plan, organize, and assign work as
needed; develop and communicate strategies and goals; train and
advise team of policies and procedures; responsible for recruiting,
interviewing, hiring, and performance appraisals.
- Set performance expectations as aligned in the General Manager
Standard Operating Procedures manual; ensures regular, ongoing
communication is communicated within all departments of the hotel
establishment; create an operations environment that ensures
consistent guest satisfaction; monitor the performance of the hotel
establishment through verification and analysis of guest
satisfaction tools and financial reports; continually communicate a
clear and consistent message regarding departmental goals to
produce desired results.
- Maintain product and service quality standards by conducting
ongoing evaluations and investigating guests and employee
complaints and providing resolution; develop long and short-term
financial objectives that align with the company's mission
statement and objectives; prepare financial reports for executive
leadership with clear and concise explanations pertaining to
operational effectiveness, trends, and variances.
- Analyze current/potential market sales and trends; coordinate
all activity to maintain and increase revenue and market share
through added business volume and increase rate; ensure brand
initiatives are implemented and communicate follow-up actions to
team members as necessary; identify key drivers of business success
and keep leadership focused on those considered most critical.
- Reinforce and maintain high standards of safety and cleanliness
to ensure guest expectation is achieved; assist with emergency and
security procedures if and when needed; promote good safety
practices within the hotel establishment of team members and
guests; establish and monitor preventive maintenance program to
protect physical assets of the hotel establishment.
- Focus on building the hotel establishment top-line revenue by
assisting in the development of a sales and marketing strategy;
provide input and support overall sales strategy; provide
recommendations to meet yield and penetration objectives; develop
strong community and public relations by participating in local
events and sponsor events showcasing the hotel establishment.
- Perform other tasks as necessary or required to meet or exceed
guest satisfaction.PROFESSIONAL EXPERIENCE
- Bachelor's degree in Hospitality Management or similar degree
or an equivalent combination of education and experience.
- Hotel operations experience to include knowledge of all
applicable laws, ordinances, regulations, and requirements of
federal, state, and municipal authority.
- Certified Hospitality Administrator designation
(preferred).
- Presentation/Facilitation Skills (preferred).
- Excellent customer service skills.INDUSTRY EXPERIENCE
- Previous experience in the hospitality industry
(preferred).
- Hotel Management Operations experience (preferred).
- Knowledge of government relations regarding hotel operations
(preferred).REQUIRED SKILLS
- Ability to work in a fast-paced environment.
- Must be flexible to work varied schedules.
- Ability to delegate and direct the activities of the team to
ensure efficient operation.
- Excellent written and oral communication skills.
- Must have the physical ability to walk, bend, and stand for
long time periods.
- Must be able to lift up to 25 lbs.ESSENTIAL SKILLS
- Ability to express compassion while remaining composed; ability
to remain calm and focused while working under pressure.
- Promote the property by demonstrating a "top-notch" attitude
toward our guests which includes anticipating the guests' needs -
be proactive.
- Ensure that you are always a positive representation of the
property; embrace and respect diversity and multi-cultural
environments.BENEFITSRAM Hotels hires the best people; we work
extremely hard to provide benefits that make work-life balance that
much more enjoyable. As a leader in the hospitality industry, we
promote advancement opportunities, and we offer our eligible
employees comprehensive health benefit packages for you and your
family, vacation time, quarterly bonuses, 401K, and other
additional perks being an employee of RAM Hotels.RAM Hotels is an
Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability, or
protected veteran status.
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Keywords: Kaizen Lab Inc., Montgomery , General Manager, Executive , Montgomery, Alabama
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