Incident Response Manager
Company: Apex Systems
Posted on: September 12, 2019
Job #: 1006210
Apex Systems Inc., is immediately seeking an Incident Response
Manager who is a self-starter, highly organized and has a strong
drive for quality & career growth. The qualified candidate will be
responsible for supporting and participating on Major Incident
support teams to diagnose and resolve major incidents as approved
by leadership and requested by the Major Incident Owner and Major
Incident Manager. They will help coordinate with Major Incident
stakeholders and external organizations involved in major incident
activities to assist in the diagnosis and resolution of incident,
as well as provide senior level network troubleshooting skills and
expertise in support of capability incidents.
Client: Government Integrator
Location: Montgomery, AL
Duration: Contract to Perm
Compensation: Competitive based on years of relevant experience
Description of Work:
They will help coordinate with Major Incident stakeholders and
external organizations involved in major incident activities to
assist in the diagnosis and resolution of incidents. They will
provide senior level network troubleshooting skills and expertise
in support of capability incidents. They will implement or support
the implementation of approved changes as directed to resolve an
incident. Participate in network status meetings, network related
working groups, conferences, and other meetings involving network
management activities impacting or potentially impacting BES
deployed systems and supporting infrastructures. They will provide
relevant information back leadership and Program Management Offices
(PMOs) via telecoms, email and/or weekly meetings. They will act as
technical field representatives for programs in this capacity and
facilitate communication between the external organizations. As
requested, they will provide briefings and/or status updates to
Leadership on the status of ongoing incidents. Lastly, they will
participate in network status meetings, network related working
groups, conferences, and other meetings involving network
management activities impacting or potentially impacting deployed
systems and supporting infrastructures. This SME will provide this
support at all levels of the AF Program Executive Officer, Business
Enterprise Systems (AFPEO BES) organization, particularly at the
executive and program levels.
- Bachelors' Degree and 5+ years of experience with ITIL/ITSM
processes in regard to Incident Management, Problem Management,
Event Management, ASI Management.
- 5 years of functional experience with ITIL concepts, processes,
and working knowledge of DoD Defense Enterprise Service Management
Framework (DESMF) Incident Management requirements.
- Experience monitoring a large multitude of systems, and
troubleshooting/responding to any incidents that come in throughout
- Incident being defined as a network outage, attack, bottleneck,
slow speed, lack of connectivity, packet drops, false positives,
- Must have hands on OR conceptual experience/knowledge of LAN,
WAN, Routers, Switches, Firewalls, & CISCO products.
- Experience handling the troubleshooting & triaging of any Tier
1 & 2 network issues, identifying the problem, assessing severity,
tasking hands-on Network Techs/Admins to fix the issue, or
escalating to higher levels as needed.
- Must have experience taking ownership of each incident assigned
and being in charge of bringing the right folks together, then
driving the issue from open to resolution.
- Experience briefing high level military leadership as well as
tech teams, all with varying levels of technical aptitude.
- Experience with tools such as: Nessus, Wireshark, Splunk,
- Extremely strong communication & briefing experience
- Willing/able to obtain an DOD Secret clearance
- Highly prefer prior experience working on an Incident
Management team with mature ITIL/ITSM processes.
Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at 844-463-6178-6178.
Keywords: Apex Systems, Montgomery , Incident Response Manager, Executive , Montgomery, Alabama
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