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Incident Response Manager

Company: Apex Systems
Location: Montgomery
Posted on: September 12, 2019

Job Description:

Job Description

Job #: 1006210

Apex Systems Inc., is immediately seeking an Incident Response Manager who is a self-starter, highly organized and has a strong drive for quality & career growth. The qualified candidate will be responsible for supporting and participating on Major Incident support teams to diagnose and resolve major incidents as approved by leadership and requested by the Major Incident Owner and Major Incident Manager. They will help coordinate with Major Incident stakeholders and external organizations involved in major incident activities to assist in the diagnosis and resolution of incident, as well as provide senior level network troubleshooting skills and expertise in support of capability incidents.

Client: Government Integrator

Location: Montgomery, AL

Duration: Contract to Perm

Compensation: Competitive based on years of relevant experience

Description of Work:

They will help coordinate with Major Incident stakeholders and external organizations involved in major incident activities to assist in the diagnosis and resolution of incidents. They will provide senior level network troubleshooting skills and expertise in support of capability incidents. They will implement or support the implementation of approved changes as directed to resolve an incident. Participate in network status meetings, network related working groups, conferences, and other meetings involving network management activities impacting or potentially impacting BES deployed systems and supporting infrastructures. They will provide relevant information back leadership and Program Management Offices (PMOs) via telecoms, email and/or weekly meetings. They will act as technical field representatives for programs in this capacity and facilitate communication between the external organizations. As requested, they will provide briefings and/or status updates to Leadership on the status of ongoing incidents. Lastly, they will participate in network status meetings, network related working groups, conferences, and other meetings involving network management activities impacting or potentially impacting deployed systems and supporting infrastructures. This SME will provide this support at all levels of the AF Program Executive Officer, Business Enterprise Systems (AFPEO BES) organization, particularly at the executive and program levels.

Basic Qualifications:


  • Bachelors' Degree and 5+ years of experience with ITIL/ITSM processes in regard to Incident Management, Problem Management, Event Management, ASI Management.
  • 5 years of functional experience with ITIL concepts, processes, and working knowledge of DoD Defense Enterprise Service Management Framework (DESMF) Incident Management requirements.
  • Experience monitoring a large multitude of systems, and troubleshooting/responding to any incidents that come in throughout the day.


    • Incident being defined as a network outage, attack, bottleneck, slow speed, lack of connectivity, packet drops, false positives, etc---
    • Must have hands on OR conceptual experience/knowledge of LAN, WAN, Routers, Switches, Firewalls, & CISCO products.
    • Experience handling the troubleshooting & triaging of any Tier 1 & 2 network issues, identifying the problem, assessing severity, tasking hands-on Network Techs/Admins to fix the issue, or escalating to higher levels as needed.
    • Must have experience taking ownership of each incident assigned and being in charge of bringing the right folks together, then driving the issue from open to resolution.
    • Experience briefing high level military leadership as well as tech teams, all with varying levels of technical aptitude.
    • Experience with tools such as: Nessus, Wireshark, Splunk, FireEye
    • Extremely strong communication & briefing experience


      Preferred Qualifications:


      • Willing/able to obtain an DOD Secret clearance
      • Highly prefer prior experience working on an Incident Management team with mature ITIL/ITSM processes.


        EEO Employer

        Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178.

Keywords: Apex Systems, Montgomery , Incident Response Manager, Executive , Montgomery, Alabama

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