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DIRECTOR, PATIENT EXPERIENCE

Company: Baptist Health
Location: Montgomery
Posted on: November 10, 2019

Job Description:

DIRECTOR, PATIENT EXPERIENCE-(29-8101-187-020)DescriptionBaptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.Summary:The Patient Experience Director is passionate about the patient/family experience and committed to the care and improvement of human life.Fosters organization-wide agility to rapidly adapt in order to achieve sustainable results.The Director is responsible for ensuring that our mission, vision, values, and standards of behavior are coached, validated, and demonstrated in the workplace ensuring accelerated Cultural Transformation and continuous improvement.Director is responsible for system-wide programs, initiatives, training and interventions focused on ensuring that our customers' experience is consistent, seamless, and exceptional.The Director observes the patient experience environment as well as the behaviors of care providers and provides real-time coaching and education.Provides direct feedback to management regarding implementation of process changes to achieve and sustain patient experience best practices.Assist managers and staff with communication and integration of improvement efforts. Identifies resistance and barriers to change; addresses issues appropriately to facilitate and sustain improved patient satisfaction outcomes.QualificationsBachelors Degree in nursing, health administration, business, organization development, or related field required.Master's Degree is preferred.Clinical experience preferred.Experience with Studer Group / Press Ganey evidence based leadership tactics preferred.Experience in coaching, process improvement, and change management desirable.Primary Location:CorporateWork Locations:Corporate301 Brown Springs RdZIP Code 36117MontgomeryJob:DIRECTOROrganization:Baptist HealthSchedule:RegularShift:StandardJob Type:Full-timeDay JobJob Posting:10/04/2019, 9:38:59 PM

Keywords: Baptist Health, Montgomery , DIRECTOR, PATIENT EXPERIENCE, Executive , Montgomery, Alabama

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