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Onsite Support Technician - Baptist Health

Company: Cerner
Location: Montgomery
Posted on: September 15, 2020

Job Description:

Job Description

As an Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a member on this team you will also install, configure, and update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate. Your responsibilities will also include performing telecom moves, adds and changes (MAC work) for end users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Qualifications

Basic Qualifications


  • Associate's degree in General Studies or related field, or equivalent relevant work experience


    Preferred Qualifications


    • Bachelor's degree in General Studies or related field
    • At least 1 year of operating systems support work experience
    • At least 1 year of office support, call center or phone support work experience
    • CompTia A+ Certification and / or Microsoft Certifications
    • ITIL certification


      Expectations


      • Must live in or be willing to relocate to the Montgomery, AL area

Keywords: Cerner, Montgomery , Onsite Support Technician - Baptist Health, Healthcare , Montgomery, Alabama

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