Medical Support Assistant
Company: Veterans Health Administration
Location: Tuskegee
Posted on: April 9, 2021
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Job Description:
Veteran's preference does not apply to this series 0679 per HRML
05-19-12. Applicants pending the completion of educational or
certification/licensure requirements may be referred and
tentatively selected but may not be hired until all requirements
are met. To qualify for this position, applicants must meet all
requirements by the closing date of this announcement. Basic
Requirements: United States Citizenship: Non-citizens may only be
appointed when it is not possible to recruit qualified citizens in
accordance with VA Policy. Experience/Education Combination.
Equivalent combination of experience and education are qualifying
for entry level for which both education and experience are
acceptable. GS-5 MSA (Full Performance Level) (a) Experience or
Education. One year of experience equivalent to the next lower
grade level or 4 years of education above high school. (b)
Assignment. This is the full performance level for MSAs. At this
level, the MSA performs a full range of duties. The MSA is
responsible for scheduling appointments, including interpreting and
verifying provider orders in accordance with VHA national
scheduling guidelines. Assignments at this level include, but are
not limited to: scheduling, canceling, re-scheduling patient's
appointments and/or consults; entering no-show information;
monitoring the electronic wait list; preparing for clinic visits;
monitoring both inpatient and outpatient appointments for areas of
responsibility; ensuring encounter forms are completed in order to
obtain appropriate workload credit; verifying and updating
demographics and insurance information; processing all emergency
and non-emergency transfers to other VA facilities or private
hospitals; performing basic eligibility, co-pays and
preauthorization requirements for specific coverage (i.e., TRICARE,
sharing agreements, etc.). (c) Demonstrated Knowledge, Skills, and
Abilities. Candidates must demonstrate the KSAs below: Ability to
operate computerized programs and [systems] in order to enter,
modify, and retrieve sensitive medical and patient identifying
information (PII) into or from electronic health records,
scheduling systems, and/or reports. Advanced knowledge of medical
terminology specific to understand medical diagnosis and procedures
sufficient to communicate clinical staff instructions to patients.
Ability to schedule medical appointments in a clinical setting.
Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work. Ability to
communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
customers. Skill in customer service with the ability to identify
customer concerns, and refer to the appropriate staff, as
necessary, to ensure a satisfactory resolution References: VA
Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT
Qualification Standards. (August 01, 2019). This can be found in
the local Human Resources Office. The full performance level of
this vacancy is GS5. Physical Requirements: The work of the
positions is primarily sedentary and requires no special physical
demands. It may involve some walking, standing, bending, or
carrying of light items. Concentration and sustained performance
under prolonged stress is required because of the time factors
involved with completion of work. Work involves extended periods of
keyboarding.
Keywords: Veterans Health Administration, Montgomery , Medical Support Assistant, Healthcare , Tuskegee, Alabama
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