MA (Medical Assistant) - Call Center Coordinator-FT
Company: Jackson Hospital and Clinic
Posted on: May 16, 2022
Job DescriptionThe Call Center Coordinator is responsible for
answering all incoming calls for the Jackson Clinic primary care
physician offices which include but not limited to appointment
scheduling, pre-registration, facilitating patient messages,
conducting appointment reminders, and cooperatively operating with
clinicians, management, and staff to ensure a team-based approach
to patient care. Greets each patient warmly, "Jackson Clinic, this
is , how may I help you?" Accepts all incoming calls to Jackson
Clinic between 7:30am5:00pm. Tracks call volumes to determine
appropriate staffing at different times of day. For urgent calls,
schedules work in appointments, or directs patient to come in to
the Family Medicine Center. Updates patient demographics at each
call, confirming mailing address, contact numbers, and insurance
type. Schedules continuity of care appointments for all Jackson
Clinic Internal Medicine and Family Medicine physicians.
Reschedules appointments when necessary to accommodate absences or
changes in physicians' templates. Makes appointment reminder calls
for all non-specialty physician schedules 2 days in advance of
appointment. If unable to reach patient, repeats call the next day.
Documents this communication using the NextGen template/emailed
spreadsheets. Schedules work-in appointments according to the
protocols set by each individual physician. Only contacts clinical
support staff when unable to accommodate the patient or when the
request falls outside the scope of the regular work in protocol.
Takes messages for medical records requests using the NextGen
template. Forwards requests to appropriate staff. Fields calls from
home health and hospice and send the messages to the primary
clinical support staff. Handles prescription refill requests by
obtaining medication name, dosage, physician, pharmacy, and other
pertinent information. Forwards requests through NextGen directly
to clinical support staff. Receives and document all messages for
the doctor or clinical staff using the NextGen template. Forwards
requests directly to clinical support staff. Contacts all patients
who were no shows, finds out why they failed to keep their
appointment, and attempts to reschedule the appointment for another
day. Documents all communication using the NextGen template.
Confirms all information and repeat back to caller for verification
before thanking them and ending the call.RequirementsHigh School
graduate, Certified Medical Assistant from accredited program
preferred. Previous physician office, receptionist, and/or
insurance billing experience. Excellent verbal and written
communication required, telephone etiquette, customer relations'
skills, CPT and ICD-Coding. Computer literate. Electronic medical
record and practice management software. Manual dexterity and
visual acuity necessary to utilize the PC and calculator. Ability
to sit for prolonged periods of time. Verbal communication and
hearing ability to communicate with patients and visitors.
Keywords: Jackson Hospital and Clinic, Montgomery , MA (Medical Assistant) - Call Center Coordinator-FT, Healthcare , Montgomery, Alabama
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