Phlebotomist
Company: CSL
Location: Selma
Posted on: April 24, 2024
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Job Description:
Responsibilities:
Mgr Center
--- Has overall authority for center operations production goals,
monitor net yields, and implement improvement plans as required.
Meet daily, weekly and monthly deadlines and maintain operational
records.
--- Manage all inventories to the optimum levels by maximizing
efficiencies, customer service levels and minimizing investment.
Support meeting daily, weekly and monthly deadlines and maintain
Center's operational records.
--- Monitor donor retention, ensure efficient donor flow, and
implement donor retention improvement and corrective action plans,
as required.
--- Ensure compliance with all Company SOPs and applicable federal,
state and local regulations. Perform nearly all staff tasks and
duties at a proficiency level adequate for training and critiquing
employees in the performance of those tasks and duties.
--- Responsible for all aspects of financial oversight to include:
setting annual budget, ensuring center meets monthly financial
targets and on-going cash management objectives, and adhering to
cash management, financial reporting and other financial
responsibilities.
--- Responsible for overall center quality compliance by ensuring
the business is inspection ready at all times and meetings with QA
to include but not limited to regulatory and customer requirements
to ensure the purity and efficacy of the plasma and the safety of
donors and employees. Communicate any quality concerns or issues to
Associate Director of Operations and Quality.
--- Develop and foster a center philosophy continuous improvement
and support company values. Collect and analyzes data to maintain
and improve center quality, efficiency and profitability. Implement
effective correction action plans when appropriate.
--- Collaborate with quality to ensure center complies with
company, regulatory and customer requirements to safeguard the
purity and efficacy of the plasma and the safety of donors and
employees.
--- Participate during all audits with quality personnel and
Quality team to develop effective corrective action plans to
address any areas of deficiency noted during audits.
--- Follow all HSE and OSHA policies and procedures. Ensures the
center and all employees comply with OSHA regulations and training.
Complete all OSHA record keeping and reporting requirements.
--- Maintain clean efficient work environment, and ensure
sufficient operating supplies and forms are available as needed.
May conduct routine internal procedures and documentation
audits.
--- Support facility maintenance to highest safety, compliance and
cleanliness standards. Partner with corporate facilities to ensure
center compliance at all times.
--- Conduct recruitment, training, development, counseling and
termination. Manage effectively employee turnover within center
operations. Adhere to HR policies and practices through fair and
equitable treatment of all employees. Communicate effectively with
HR to ensure compliance.
--- Ensure excellent customer service by all staff. Provide a model
of good customer service to employees. Communicate openly with
customers. Effectively resolve complaints or concerns.
--- Monitor all marketing and advertising to ensure effectively
executing programs for desired results. Make applicable
recommendations to improve effectiveness.
--- Represent the Company and center in the community and with
other business, local publications and vendors.
--- Maintain confidentiality of all personnel, donor and center
information.
--- Perform other duties, as assigned, to support business
needs.
Education
--- Bachelor's Degree preferred
--- Equivalent combination of education and professional work
experience (4 years minimum) required
Experience
--- Minimum 2 years supervisory or leadership experience
responsible for overseeing the activities of others required OR
--- Completion of CSL Plasma Leadership Development program
Additional Comments
--- Maintain company Technical Training certification
--- Knowledge of ever-changing and complex government and industry
regulations, and ability to monitor compliance with these
regulations
--- Monitor and manage entire financial responsibility of the
center
--- Proficient in English
Working Conditions
(physical & mental requirements)
--- Ability to make decisions which have significant impact on the
department's creditability, operations and services
--- Ability to formulate complex and comprehensive materials such
as authoritative reports of major scope and impact, etc. and/or to
make formal presentations
--- Reach, bend, kneel and have high level of manual dexterity to
lift boxes, carry instruments, pull or push furniture and/or
supplies
--- Overnight travel required up to 10% of the time
--- Occasionally lift and carry up to 25 lbs.
--- Occasionally perform tasks while standing and walking up to
100% of the time
--- See, hear and speak with customers and observe equipment
operation
--- Frequently required to make and accept modifications to working
processes and procedures as directed by SOP
--- Exposure to hazardous chemicals, extreme temperatures and to
blood borne pathogens
--- Exposure to human source products and various chemicals
including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach,
germicide solution, etc.
--- Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas
--- Fast paced environment with frequent interruptions
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications.
Mgr Field Support
--- Train and collaborate with Center Manager (CM) and/or have
overall authority to assigned center's operations production goals,
monitor net yields, and implement improvement plans as required.
Meet daily, weekly and monthly deadlines and maintain records as
required by operations, business, etc.
--- Responsible for all aspects of financial oversight, while
assigned a specific location to include: ensuring center meets
monthly financial targets and on-going expense management,
financial reporting and other financial responsibilities.
--- Ensure excellent customer service in centers. Provides a good
customer service model to employees, communicates openly with
customers, ensures efficient donor flow and processing times and
effectively resolves complaints or concerns in a timely manner.
--- Support facility maintenance to highest safety, compliance and
cleanliness standards. Partner with corporate facilities to ensure
center compliance at all times.
--- Train and collaborate with the Assistant Manager of Quality
(AMQ) and/or to have overall authority to assigned center's
"inspection readiness" at all times by managing adherence to
Standard Operating Procedures (SOPs), compliance policies and the
quality system, utilizing sound Quality principles, self-inspection
learnings, non-conformity discovery and appropriate
remediation.
--- Assure center reports are prepared regularly for area and
corporate quality management to provide confirmation of the state
of quality and systems at the center meet expectations.
--- Identify and review quality and safety risk for assigned
centers and work with center and remote leadership to develop
appropriate actions.
--- Provide support during audits with quality personnel to develop
effective corrective action plans to address any areas of
deficiency noted during audits.
--- Provide oversight of employee relations issues in collaboration
with center ADOQ/RD, train, and collaborate with center and remote
leadership to do so. This includes but is not limited to decisions
for hiring, firing, corrective actions and salary structures.
Adhere to all HR policies and practices through fair and equitable
treatment of all employees. Communicate effectively with HR to
ensure HR compliance. Develop center leadership team through
hiring, training, coaching and effective succession planning.
--- Follow all HSE and OSHA policies and procedures. Ensures the
center and all employees comply with OSHA regulations and training.
Complete all OSHA record keeping and reporting requirements.
--- Perform other job-related duties as assigned.
Mgr New Center Support
--- Identifies new center training team resources. Develops
training plans and ensures that all designated trainers maintain
current training certifications.
--- Monitors training effectiveness by ensuring training completion
rates meet established targets. Conducts onsite visits as
necessary. Identifies and implements training improvements as
needed.
--- Schedule assignments of New Center Training team. Allocates
resources as needed.
--- Responsible for financial oversight of training team travel
costs, ensuring team meets financial targets and
responsibilities.
--- Develops training team budget.
--- Provide oversight of training team employee relations issues.
This includes, but is not limited to, hiring, firing and corrective
actions.
--- Adhere to all HR policies and practices through fair and
equitable treatment of all employees. Communicates effectively with
HR to ensure HR compliance.
--- Provides support and guidance to Assistant Manager, New Center
Support by effective training and coaching.
--- Ensure that the new center Designated Trainers are effectively
delivering process knowledge to all staff members. Monitors
progress of multiple trainings occurring simultaneously at varying
stages of completion.
--- Coordinate with multiple new center leadership teams to
evaluate training team performance.
--- Ensure effective communication between new center leadership,
Assistant Manager New Center Support, Designated Trainers and
Trainees during the training process. Provides status updates to
new center leadership team on trainees performance and training
progress.
--- Uses Adult Learning Styles to coach Assistant Manager, New
Center Support on challenging training situations. Collaborates
with AD, OBD and/or L&D as needed.
Other job-related duties as assigned.
Qualifications:
--- Bachelor's degree or equivalent combination of education and
relevant work experience (4 years minimum) required
--- 2+ years' supervisory or leadership experience or
--- Completion of CSL Plasma Leadership Development program
--- Company Technical Training Certification
--- Knowledge of continuous improvement concepts
Different qualifications or responsibilities may apply based on
local legal and/or educational requirements. Refer to local job
documentation where applicable.
Our Benefits
CSL offers the following benefits for this full-time position:
Options for health care benefits, including choices of plans for
medical, dental, and vision, prescription drug coverage;
Company-provided basic life insurance and Short- and Long-Term
Disability; the option to participate in CSL's 401(k) Savings
Program; Paid Time Off (PTO) for use in connection with vacations,
illness, and other personal business; and paid observed holidays as
designated by the Company. For more information on CSL Plasma
benefits visit https://cslbenefits.com/cslp.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL
Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL
embraces diversity and inclusion. Learn more about Diversity &
Inclusion at CSL.
Do work that matters at CSL Plasma!
Keywords: CSL, Montgomery , Phlebotomist, Healthcare , Selma, Alabama
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