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CALL CENTER REP - Customer Service

Company: Freedom Staffing
Location: Montgomery
Posted on: January 18, 2020

Job Description:

Pay $15 an hour The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. --- Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. --- Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications. --- May also make outboard service calls to potential customers. --- Utilizes mechanized systems to initiate and complete service orders and handle customer requests. --- Researches required information using available resources. Identifies and escalates priority issues and complaints. --- Follows up customer calls where necessary. --- Completes call logs and produces call reports. .

Keywords: Freedom Staffing, Montgomery , CALL CENTER REP - Customer Service, Hospitality & Tourism , Montgomery, Alabama

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