Retail Shift Lead - Montgomery, AL
Company: 5.11 Tactical
Location: Montgomery
Posted on: June 23, 2022
Job Description:
"We are innovators who make purpose-built gear for life's most
demanding missions."
Our ethos defines our culture - Trusted, Responsive, Accountable
and Committed.
5.11 Tactical has established itself as the fastest-growing and
most well-known brand of tactical apparel, gear and functional
products in the world. Through a commitment to operator-led product
innovation, quality and compelling value, 5.11 has developed a
loyal following among some of the most demanding and discerning
end-users of apparel and gear.
At our Operations Center in Manteca and Development Center in
Irvine, we leverage our deep relationships with Law Enforcement,
Special Forces Operators and First Responders to gain unique
insights. The results are products that break new ground combining
ruggedness, speed, range of motion and ultimate comfort in
professional duty, tactical training, adventure, women's tactical,
fitness and industrial professionals.
POSITION SUMMARY:
In order to accomplish this mission, we have an exciting
opportunity as a Shift Lead at our Retail store located at: 7235
Eastchase Pkwy Ste. 102, Montgomery, AL 36117 who will be
responsible for delivering an exceptional 5.11 brand experience,
building and maintaining customer relationships while achieving
store sales goals.
RESPONSIBILITIES:
DELIVER OVERALL BRAND EXPERIENCE
- Directs and models 5.11's Ethos, Values, Mission and Service
standards providing an elevated customer experience
- Works closely with 5.11 Tactical Merchandising team to
coordinate merchandising updates, identify opportunities and
support long-term strategies
- Leads and delegates merchandise processing, replenishment and
recovery of sales floor to brand standards
- Ensures all alterations and embellishments are executed
according to department specs
- Models an efficient and satisfying cash-wrap experience
- Ensures housekeeping duties are completed to maintain a neat,
clean and professional store experience.
- With the direction of the Store Manager, monitors and follows
up on sales goals, sales plans and sales budgets to optimize
profit
- Assists with reductions, price changes, and transfers
- Unloads delivery truck, receives, opens and unpacks merchandise
and labels merchandise with security tags
- Follows and executes safety and security routines to prevent
loss and guarantee employee and customer safety
- Has working knowledge and oversees use of all Company systems
in store
BUILD CUSTOMER RELATIONSHIPS
- Creates an environment that maintains a 100% focus on the
customer
- Models selling behaviors to build customer relationships and
brand loyalty
- Models and supports use of store tools and systems to nurture
customer relationships
ACHIEVE RESULTS
- Accountable for store and individual sales goals
- Helps to attracts, recruit, hire and train high-caliber
leadership service specialists
- Helps to assess team's performance and provides feedback using
both informal and formal methods Ensures all team members are
working together to create a positive environment and resolves
issues
- Writes and flexes store labor schedule
- Helps manage store controllable expenses
- Protects the assets of the store through implementation of loss
prevention practices
QUALIFICATIONS:
To perform the job successfully, an individual should have the
following credentials:
- Bachelor's or Associate's Degree and/or 2-4 years of retail
experience - apparel preferred
- Previous retail management or supervisory experience
- Proven ability to provide a superior customer experience and
drive customer loyalty
- Proven ability to assess talent and manage performance
- Proven business acumen with strategic and analytical
skills
- Ability to effectively communicate with all levels of an
organization
- Schedule flexibility to include evenings and weekends
- Proficiency in Microsoft Office programs (Excel, Word, and
Outlook)
- While performing the duties of this job, the employee is
regularly required to stand, lift, walk, and reach overhead
- Must occasionally lift and/or move up to 15 pounds
- Ability to use a POS system
Our Values:
At 5.11 we embrace a high energy culture built upon our valuesof
Service, Unity, Impact and Tenacity.
- Service - At 5.11, we wear our passion for service on our
sleeves: it is an honor to serve those who serve and people of all
walks of life. With humility and great respect for our consumers
and our roots, we take pride in our brand and engage with our
communities. By championing the needs of our consumer we fulfill
the mission of a lifetime.
- Unity - We build together-as one, global 5.11 family. Our
individual abilities and diverse perspectives strengthen outcomes.
We collaborate, taking a holistic view and listening actively. By
communicating with intention, care and clarity, we empower each
other to reach new heights.
- Impact - We have big ambitions and they start and end with our
consumer. With them in mind, we innovate for impact-we think big,
think creatively and challenge norms. We foster curiosity and
iterate, relentlessly pursuing solutions. For ultimate impact, we
drive to disrupt for good.
- Tenacity - We are tenacious in our pursuits and accountable to
each other. This builds trust and the confidence to rise to any
challenge. We have the courage to take risks and, no matter the
outcome, we flex and adapt, always having each other's backs. We
persist-determined to Always Be Ready.
5.11's practice is to hire at 18 years of age and older only
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: 5.11 Tactical, Montgomery , Retail Shift Lead - Montgomery, AL, Hospitality & Tourism , Montgomery, Alabama
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