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Hotel Front Desk Agent

Company: Hampton Inn & Suites Montgomery
Location: Montgomery
Posted on: September 22, 2022

Job Description:

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and paymentsSkillsUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsJob Types: Full-time, Part-time, ContractPay: $18.00 - $23.00 per hourBenefits: 401(k) Dental insurance Health insurance Parental leave Vision insuranceSchedule: 4 hour shift 8 hour shiftSupplemental pay types: Signing bonusWork Location: One location

Keywords: Hampton Inn & Suites Montgomery, Montgomery , Hotel Front Desk Agent, Hospitality & Tourism , Montgomery, Alabama

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