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Customer Service Rep

Company: ALWS Solutions
Location: Troy
Posted on: November 24, 2022

Job Description:

We are looking for capable Customer Service professionals passionate about helping others. This position requires competency in giving directions, responding to questions and walking callers through troubleshooting basic technical issues. Callers contact the Service Desk for support in the following areas including but not limited to:

* - Registration for the Telephonic Timesheet System and/or Web portal
* - Assistance with password resets
* - Instruction and troubleshooting guidance through timesheet submission
* - Technical troubleshooting on desktop, laptop, tablet and mobile devices.
* - Claims submissions and status
* - Direct Deposit Setup, Change, Cancellation instructions and status
* - Garnishment Status
* - General questions regarding timesheets, payment information, claims or how to use the systems

*Service Desk agents must be proficient with various tools and technology including and not limited to: *

* - Checking email through Outlook
* - Toggling between multiple systems in Windows
* - Follow instructions to troubleshoot basic technical issues in Windows
* - Utilizing three different monitors simultaneously
* - Multitasking throughout the day in using the computer while speaking with callers on the phone.

*Other responsibilities include: *

* - Must maintain a positive image to callers and focus all actions toward customer service and satisfaction
* - Adhere to State provided phone scripts
* - Answers questions consistent with program policy and training guidelines
* - Protect all aspects of client information by maintaining confidentiality of customer interactions consistent with program privacy and confidentiality rules
* - Follows all guidelines in compliance with security and privacy standards, inclusive of, but not limited to PHI and HIPAA standards
* - Able to adapt to regular changes in information and or directions
* - Ability to comprehend and interpret processes and procedures

Job Types: Full-time, Contract

Pay: $12.00 - $13.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Application Question(s):
* Please provide your email address.

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 1 year (Preferred)
* Call center: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: ALWS Solutions, Montgomery , Customer Service Rep, Hospitality & Tourism , Troy, Alabama

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