MontgomeryRecruiter Since 2001
the smart solution for Montgomery jobs

Guest Service Representative

Company: LBA Hospitality
Location: Tuscaloosa
Posted on: November 14, 2019

Job Description:

Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. PRE REQUISITES Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

  • Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory. SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. For this position specifically:
    • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
    • Must be able to stand for eight hours, bend, stretch, reach.
    • Must be able to see and hear.
    • Must be able to speak and read English, the ability to communicate in another language may be helpful.
    • Must display professionalism, honesty and trustworthiness at all times. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:
      • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
      • Frequent Stay Program
      • Reservations procedures including cancellations and "walking" guest
      • Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
      • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
      • Manager on Duty functions when necessary or as scheduled Skills:
        • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Abilities:
          • Multi task, remain associate and guest service centric.
          • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
          • Assist with guest issues with professionalism, maintaining hospitable attitude. SPECIFIC RESPONSIBILITIES
            • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
            • Promote and sell services/amenities of the hotel.
            • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
            • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
            • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
            • Check all credit cards for validity before the end of the shift.
            • Learn and utilize PMS.
            • Ensure all cash, check and miscellaneous departments are in balance at shifts end.
            • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
            • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
            • Have a thorough working knowledge of emergency procedures.
            • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
            • Report any unusual occurrences or request to the manager.
            • Maintain certification from a responsible vendor training if alcohol is served.
            • Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
            • Utilize Service Recovery Log and other necessary communication logs from shift to shift.
            • Maintain stock/cleanliness in the market area.
            • Other duties as assigned, of which the associate is capable of performing. WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards. POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Keywords: LBA Hospitality, Montgomery , Guest Service Representative, Hospitality & Tourism , Tuscaloosa, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Description: Cook Alabama-Montgomery-Montgomery The Cook prepares, seasons and cooks regular and therapeutic diets for patients, employees, visitors and special functions. Job Code: License or Certification: (more...)
Company: HealthSouth
Location: Montgomery
Posted on: 12/12/2019

Retail Key Holder PT - Trussville, AL - 1303
Description: SalonCentric Key Holder - PartTime br br Do you have a passion for people and delivering exceptional customer service br br Do you seek out exciting new products and training opportunities to (more...)
Company: L'Oreal USA
Location: Birmingham
Posted on: 12/12/2019

Parts Delivery Driver - $10/hour
Description: 1409 5th Ave. North, Birmingham, AL 35203PARTS DELIVERY DRIVERHiring NOW Jim Burke Automotive is seeking to hire a Full-Time Parts Delivery Driver to deliver and pick up automotive parts in a safe, accurate (more...)
Company: Jim Burke Automotive
Location: Birmingham
Posted on: 12/12/2019

MAC 3rd Key Supervisor - 30 hour- Dillard's Eastchase - Montgomery, AL
Description: MAC 3rd Key Supervisor - 30 hour- Dillard's Eastchase - Montgomery, AL Brand: MAC Description Position Summary: We are looking for a dynamic and inspirational Key Holder to support the Store Manager and (more...)
Company: Clinique
Location: Montgomery
Posted on: 12/13/2019

Sr. Retail/CPG Industry Consultant LATAM
Description: OVERVIEW br br Are you a problem solver, explorer, and knowledge seeker always asking, What if br br If so, then you may be the new team member we re looking for. Because at SAS, your curiosity (more...)
Company: SAS Institute
Location: Montgomery
Posted on: 12/12/2019

Local Non CDL Company Driver, Pick Up & Delivery - MGM
Description: br br Position: Run local pick-up delivery routes as a Non CDL Company Driver. Responsibilities include but are not limited to unloading freight and occasionally picking up freight up to 60 lbs (more...)
Company: Forward Air Solutions/FAS
Location: Montgomery
Posted on: 12/13/2019

Mature Valet/Detail Person
Description: Superior Automotive Lexus Toyota
Company: Superior Automotive Lexus Toyota
Location: Birmingham
Posted on: 12/12/2019

42R Army Bandperson
Description: This is a job where you can rock out, chill out with few cool jazz numbers, or rouse the crowd as part of a marching band. If you're into music, make it into a career as a member of the Army National (more...)
Company: Army National Guard
Location: Montgomery
Posted on: 12/12/2019

Forklift-Merchandising Associate
Description: Operates forklift following Company standards and guidelines by safely picking up, moving, placing, and positioning merchandise pallets. Receives, stocks, and organizes merchandise and supplies from distribution (more...)
Company: Wal-Mart
Location: Montgomery
Posted on: 12/12/2019

Retail Sales
Description: Store LocationUS-AL-MontgomeryOverviewThe Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Montgomery
Posted on: 12/12/2019

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Montgomery RSS job feeds