Information Technology Specialist

Company: Top Talent Recruiter
Location: Montgomery
Posted on: January 12, 2022

Job Description:

NEW! MONTGOMERY, AL! I.T. HELP DESK SPECIALIST (BANKING INDUSTRY)
General ResponsibilitiesResponsible for performing a variety of duties to support the customer service function of the bank; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Service ExpectationsAll employees with our bank, regardless of position, are expected to fully support the organizational goal of providing superior service during every customer encounter. As a customer service ambassador, you will demonstrate commitment to this goal by adhering to the following bank customer service standards. Seek to fully understand the needs of customers and promise personal attention to fulfilling their expectations and priorities.

• Engage each customer with dignity, integrity and professionalism; making sure every customer feels like your only customer.
• Demonstrate respect for the urgency of customer communication by returning all phone calls and emails the same business day.
• Contribute to an internal environment of teamwork that fully supports our promised delivery of superior external customer service. Interdepartmental communication and cooperation is crucial to our success.
• Use every interaction as an opportunity to strengthen customer relationships. New, current and potential customers deserve our very best, every day.
  Essential Duties 1. Performs a variety of duties to support the customer service function of the bank of which the following are illustrative:
  
  • Answer and resolve banking and all Core related system questions and concerns from branches and other departments.
  • Assists branches and customers with questions on their accounts; researches problems, and determine an appropriate course of action and resolve the problem.
  • Assist administration and support of all electronic banking systems; including DNA Web/Online Banking, Cash Manager Systems, RDC, Bill Payer, and telephone banking, mobile banking.
  • Work closely with Core banking provider and network processing centers when issues arise.
  • Work with customers on basic PC, tablet, and mobile phone problems that prevent successful account and Bill-Pay access. Problems generally related to settings within their browsers.
  • Create support cases with various vendors to resolve all banking issues that arise, and follow up until the case is resolved.
  • Process and respond to various consumer and business online requests including but not limited to lockout, registration, and add-ons.
  • Create, link, and change electronic agreements based on various situations
  • Resolve lock out issues for customer and staff accounts within Core operating systems.
  • Responds to and/or disseminates customer e-mail, received via online banking, Webmail from Check-Free, and our website feedback messages.
  • Primary to handle debit card disputes through the Centrix system.
  • Reviews and processes mobile deposits daily.
  • Primary to handle restraints, levies and summons for the bank.
    2. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule, compiles information as necessary or as directed and provides data to appropriate personnel.6. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.7. Attends workshops, seminars and other developmental opportunities to improve individual and/or team performance.8. Supports and adheres to the core values of the bank.9. Demonstrates respect for lines of authority as well as for others including fellow employees.
    Ancillary Duties:1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
    Equipment/Machines
    • Telephone system
    • PC
    • Scanner
    • Copy/Fax machine
    • Typewriter
    • CalculatorGREAT COMPANY, COMPETITIVE STARTING SALARY + BENEFITS!Great company, competitive starting pay + benefits. Please APPLY TODAY!

Keywords: Top Talent Recruiter, Montgomery , Information Technology Specialist, IT / Software / Systems , Montgomery, Alabama