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Field Service Technician I

Company: Progress Rail
Location: Montgomery
Posted on: June 7, 2024

Job Description:

Job PurposeProvides direct field service and support to customers globally. Coordinates and resolves customer issues timely and with a sense of urgency.Note: This position is based in the US and on call 24/7. Must be ready to travel at all times.**Ideal candidate would live in Tennessee, Kentucky, Kansas, Missouri or Arkansas**Req ID9405BRCityMontgomeryState:AlabamaCompany DescriptionRailroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting Job Elements Works with customers 24/7 on troubleshooting andcompleting repairs on equipment manufactured and/orsold by Progress Rail Maintenance of Way Division; Provides warranty service support and onsite hands-onrepair as required; Troubleshoots and repairs electrical, hydraulic,pneumatic, and mechanical issues by phone and in thefield; Supports Engineering with equipment design issuesand/or underperforming components. SubmitsEngineering Change Request forms as appropriate; Preforms and installs equipment upgrades or retrofits asrequired; Provides maintenance and operational training tocustomer base both internally and in the field; Prepares and submits all reports in a timely manner; Responsible for collecting payment information andsubmitting it in a timely manner; Supports and contributes to Service Department goalsand objectives; Coordinates customer visits, part sales with AftermarketTeams and works with customer representatives gettingparts to correct location; Inspects and estimates equipment field repair cost asappropriate; Travel is required both Domestic and International asnecessary; Supports factory assembly teams, rebuild projects, andmachine inspections; Performs additional job-related duties as assigned; Ability to understand and adhere to all Company andCustomer Safety Policies and procedures.Education / Training High school diploma/GED; some vocational / technical /business school preferred; may be offset by experience; 6-8 years of experience working with Heavy Equipmentas a mechanic and a thorough understanding of how touse service test equipment, conduct repairs and interruptSPN/FMI Engine Codes; understanding of schematics andcircuits for mobile heavy equipment; Bilingual English and Spanish a plus.Qualifications and Experience Experience repairing and troubleshooting heavyequipment electrical, hydraulic, pneumatic andmechanical systems and circuits. Air conditioner repair aplus; Experience with performing standard equipment serviceand maintenance to include: engine oil and filterchanges, hydraulic filter exchange, hydraulic pressuresetting air filter exchange and standard adjustments; Strong communication skills, both written and oralrequired. Must be able to listen and communicateefficiently with customers, suppliers, service technicians,and internal employees. This includes the ability todiagnose and help repair problems identified in the field;knowledge of products and mechanical principles.BenefitsCompetitive Salary401(k) plan with up to 6% company match (no waiting period with immediate vesting)Medical/Dental/Vision/Life/Disability InsuranceSupplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed moneyFlexible Spending AccountsPaid VacationPaid HolidaysPaid Time-Off (PTO)Employee Assistance PlanEducation Assistance ProgramEmployee Recognition ProgramsSite specific Production and Incentive PlansSite specific Step and Skill Level Wage Adjustment PlansSite Specific Relocation and Sign-on Bonus Programs*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.EEOEqual Opportunity Employer Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/DisabilitiesJob CategoryMarketing, Sales and ServicePRS Facility LocationMontgomery, AL MOW - 080by Jobble

Keywords: Progress Rail, Montgomery , Field Service Technician I, IT / Software / Systems , Montgomery, Alabama

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