Metro Hospitality Associate

Company: Block by Block
Location: Akron
Posted on: January 17, 2026

Job Description:

Job Description "Your Community Needs You" "Begin Your Journey as a Block By Block Hospitality Ambassador Today!" Pay Rate: $17.00/hourly Preferred Experiences/Skillset: Customer service Hospitality Landscaping/Groundskeeping background Strong communication skills (verbal and written) Ability to smile and communicate with riders at Metro RTA Ability to work outdoors in ALL weather conditions Required Experiences/Skillset: Ability to proactively offer assistance with navigation Willingness to assist individuals with disabilities Knowledge of the transit system Ability to respond to emergency situations with a calm demeanor Required Licensure: Valid Driver's License Shift Specifics: Mon. - Fri. from 7:00am to 12:00pm So Why Block by Block At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is as follows: "With pride, we make public spaces friendly and vibrant for the communities we serve." Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador. But don't just take it from us; here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey. 95.2% are happy that they selected Block by Block to work with 91.2% of employees would recommend Block by Block to a friend or family member looking for a job 91.9% of employees believe their direct supervisor is approachable and supportive 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier) All About Being a Hospitality Ambassador Block by Block is looking for the friendliest people who enjoy working with the public. If you love interacting with people but are looking for more variety in your assignments, this might be the job for you! Hospitality Ambassadors are often like the cheerleaders for the local places we serve because they: Continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation. Help visitors by making suggestions of activities, attractions, and restaurants. In many cases, if someone knows where they are going, such as a resident or employee, we still want to offer friendly greetings and interactions to everyone. Professionally represent not only us but our customers, and they realize we're highly visible and operate in one of our cities' most important fishbowls. Take action when something out of the ordinary happens, which may require police, fire, EMS, or social service outreach professionals. As a Hospitality Ambassador, no two days are ever the same, but a typical day will likely include the following responsibilities: Be Visible and Be Really Friendly: Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve and to be a reassuring, helpful presence. Ongoing Reporting: Be comfortable using our simple smartphone app to report normal activities and incidents. We might be a great match if: You love going home every day with the sense of accomplishment that you made your city or someone else's day better. You have prior experience in customer service, hotel, retail, private security, and other forms of public service. You're looking to start a new career working with the public! You like being active. (Who doesn't like paid exercise!) You are looking for a fantastic, second career opportunity (a.k.a. We love retirees!) Maybe not so much if You are looking for only a Monday through Friday job. We are busy all day (especially on the weekends) You only like working indoors You want to be sitting most of your day. You don't like people. You're not at least 18. Ready to Make a Difference? If you're a proactive, community-driven individual and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space! Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are proud to offer the following benefits: Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident. Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law). Other: 401K Retirement Savings Plan

Keywords: Block by Block, Montgomery , Metro Hospitality Associate, Labor , Akron, Alabama