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Business Relationship Management

Company: Ampcus Inc
Location: Montgomery
Posted on: October 9, 2020

Job Description:

Act as the Subject Matter Expert for three digital channels -Provider Portal, Patient Portal and Savings Program express enrollment site. Document existing digital capabilities and processes, including usage by brand. Keep inventory current as new enhancements are added Initiate enhancement opportunities to increase the customer experience andor drive greater digital adoption, including technology process opportunities within and outside healthcare. Partner with PAS counterparts to understand their digital needs and or proposed enhancements. Assess all enhancement, regardless of source, for viability and use across brands. Ensure all enhancements are driven by customer feedback, advance the customer experience, well vetted and align to digital standards. Partner with PAS, IT and vendor partners to manage backlog list of enhancements and align to prioritiesrelease plan. Participate in governance sessions on portal enhancements. Perform user testing on new capabilities, as required, and provide insights for an intuitive, seamless experience. Drive communication, as needed, with PAS Project managers, IT and vendor partners on existingplanned capabilities. Analyze google analytics for trafficusage insights or other ad hoc analysis to drive greater digital adoption. Compile GA data or other metrics to support dashboard reporting. Qualifications A minimum of a bachelorrsquos degree (IT, Business, Operations or related fields) is required. 3 years of Digital experience is required, with experience in UX Design customer solutions 3 or more years of experience in the pharmaceutical industry is preferred Strong Project management, process mapping, analytical and interpersonal skills are required Ability to partner effectively with internal and external stakeholders at various levels is required Understanding of system integrations, technologies and IT methodologies (e.g. Agile) are required Experience managing projects and vendors effectively is required Ability to communicate effectively with others, including managing conflict to drive standardization and adoption of required processes. Regards, Suhail Shaikh Lead - Talent Acquisition Ampcus Inc. 14900 Conference Center Dr, Suite 500, Chantilly, VA 20151 703-717-5091 - Direct 703-637-7299 Ext 345 (V) Email ID mailto www.ampcus.com httpswww.ampcus.com

Keywords: Ampcus Inc, Montgomery , Business Relationship Management, Other , Montgomery, Alabama

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