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Customer Experience (CX/UX) Lead

Company: Synergistic Systems, Inc.
Location: Montgomery
Posted on: November 20, 2020

Job Description:

Our client, a Canadian-based digital transformation firm who is handling a large project at a major pharmaceutical firm in Lansdale, PA, is hiring for these project positions. They are looking for visionary experts who will play a dedicated role for their pharma client. The pharma client has a portfolio of 12 brands. They are going through an organizational transformation with the goal of completely internalizing marketing campaigns and creative strategies, using market research capabilities to better understand their customers and target their audiences. The ultimate goal better engage with their customers. In order to achieve this, each of their brands have fully dedicated teams working together in an Agile environment, working on tactics, campaigns and iterating on refinements. We are looking for a hybrid profile a CX expert with strong UX experience to join one of those teams and work with the client understanding that this is a new initiative for the client and that they are on a digital learning curve. Needs to be Excited to be at the forefront of a clientrsquos digital transformation. Resilient, in the right mindset, with an ability to see the clientrsquos long-term transition and vision, not just the short-term pain points. Able to understand the current maturity of his team and therefore, the current maturity of the work. Strong ability to communicate his expertise to a learning client. Shows leadership and autonomy while being proactive, collaborative. Someone with the initiative Will work on Depending on tactic, will focus either on CX andor UX With artifacts and collaboration with other departments, will develop a deep understanding of customer needs, wants and motivations to craft tactics. Champions the desired interactions between the productbrand and its customers Identifies pain points for users and recommend solutions User Design expert for the team usability interaction design information architecture user experience user research prototyping accessibility Will work collaboratively understanding that tactics are a shared responsibility with other team members and not a one person-only. Maintains knowledge of trends in latest experience design, user interface, and technology trends. Experienced working in HealthPharma or comparable industry with similar legalregulatory constraints Experienced with the Adobe Creative Suite, Invision products, Sketch etc.

Keywords: Synergistic Systems, Inc., Montgomery , Customer Experience (CX/UX) Lead, Other , Montgomery, Alabama

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