MontgomeryRecruiter Since 2001
the smart solution for Montgomery jobs

Service Desk Analyst II

Company: Robert Half
Location: Montgomery
Posted on: November 21, 2020

Job Description:

Description Looking for a new opportunity? You might find this growing company in the Mortgage Companies field's Help Desk Analyst position to be just what you're looking for We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. The primary function of this Service Desk Analyst job is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. Candidates should also be able to understand Incident, Problem, Change Management and other processes. Candidates should also be aware of how these processes work together to provide superior support and high availability of our business. As an Analyst, you may be asked to cover alternative shifts when needed. For consideration, please contact me directly Abigail Fox - (215) 568-1513 Your responsibilities - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - Provide guidance to Tier 1 support and team members - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - If you can facilitate user account management by handling onboarding, change and departure processes, you'll do well in this job Requirements - It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - It is best if you have ITIL certification - A qualified candidate would be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Ability to multitask and meet deadlines - Adeptness in Microsoft Office 365 - Practical knowledge of hardware software installation - Microsoft Windows 10 experience - Microsoft Windows 7 in an Active Directory environment experience desired - Strong familiarity with ServiceNow - Foundational knowledge in Active Directory - General familiarity with Hardware and Software - Laptop Hardware experience highly preferred - Experience with Microsoft SCCM - Demonstrated knowledge of Microsoft Office 365 - Background working with printers - This position requires a combination of superior customer service skills and technical aptitude - Strong problem solving and analytical skills - Experience in one or more programming or scripting language - Can work independently with minimal supervision - 3 years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Ability to communicate verbally and in writing effectively throughout all levels of the company Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Montgomery , Service Desk Analyst II, Other , Montgomery, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Driver
Description: Crete Trucking Jobs Now Earn Up To .59 Per Practical Mile Benefits of Joining Crete Carrier Starting Pay: .53 - .59 Per Practical Mile, Depending on Experience Top 50 average over 80,000 (more...)
Company: Crete Carrier
Location: Dothan
Posted on: 11/26/2020

TransAm Trucking Company Truck Driver Jobs
Description: Job Description New drivers are now eligible for 2,500 in sign-on incentives
Company: Trans Am
Location: Dothan
Posted on: 11/26/2020

CDL-A Team Lease Purchase Truck Driver - $1.05-MILE BASE PAY!
Description: Call Today to Learn More About Our NO CASH DOWN Lease Purchase Program for Teams NEW - EAST/WEST DEDICATED ROUTES FOR TEAMS John Christner Trucking is moving critical fresh food loads to restock (more...)
Company: John Christner Trucking
Location: Auburn
Posted on: 11/26/2020


Dedicated Teams: Earn $160000 yr, Drive New Volvo 860, Flex Home-time
Description: Quick ApplyCall Now: 855 445-6365 Class A CDL Team Drivers Wanted Drive New Volvo 860 and Earn 160,000.00 yr URGENT HIRING NEED We are actively hiring drivers today BCB Transport is looking for (more...)
Company: BCB Transport
Location: Tuscaloosa
Posted on: 11/26/2020

CDL-A COMPANY TRUCK DRIVER? $1,500 OTR BONUS!
Description: CDL-A COMPANY TRUCK DRIVER 1,500 OTR BONUS Now Offering a 1,500 Bonus for OTR Drivers 3,000 Transition Bonus for Experienced Reefer and Flatbed OTR Drivers As an experienced CDL-A Driver, you (more...)
Company: Swift Transportation
Location: Auburn
Posted on: 11/26/2020

Local Truck Driver
Description: 900 minimum gross guaranteed per week for the first 4 - weeks J.B. Hunt is hiring local CDL-A dedicated drivers Drive dedicated with J.B. Hunt
Company: JB Hunt
Location: Dothan
Posted on: 11/26/2020

Foreign Affairs Officer (Tuscaloosa,AL)
Description: Are you interested in bringing your talents to the forefront of innovation and excellence Please join us for our Career Talks session to learn
Company: National Security Agency
Location: Tuscaloosa
Posted on: 11/26/2020

Diesel Mechanic (Mid-Level)
Description: Are you the Fleet Technician we're looking for at First Transit If you're a highly skilled mechanic with a strong sense of personal responsibility, a dedication to excellence, and a truly positive (more...)
Company: First Transit
Location: Auburn
Posted on: 11/26/2020

(JobLocation.city) Mail Center
Description: The United States Postal Service is Now Hiring - LABORER CUSTODIAN br Average Annual Salary is 34,160 - 54,122 paid bi-weekly br GENERAL DUTIES
Company: Auburn Mail Center
Location: Auburn
Posted on: 11/26/2020

Cyber Network Professional (Tuscaloosa,AL)
Description: Are you interested in bringing your talents to the forefront of innovation and excellence Please join us for our Career Talks
Company: National Security Agency
Location: Tuscaloosa
Posted on: 11/26/2020

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Montgomery RSS job feeds