Call Center Operations Administrator-Five9

Company: Motion Recruitment
Location: Montgomery
Posted on: November 21, 2020

Job Description:

A growing organization in the Philadelphia suburbs is growing out their Call Center and looking to hire a Call Center Operations Manager to oversee their newly implemented Five9 platform. This person will be managing the entire Five9 process and administration. This person needs to have hands on experience with Five9 but also a strong operations background. You will also be maintaining list management and call campaigns. You will also be creating KPIs for the call center. You will be working closely with IT, Sales, and Customer Service to ensure the platform is utilized. This is the first time this company is implementing a mainstream telephony system and they need someone to own the process for this platform. Required Skills Experience Strong Five9 Administration Skill Experience with Five9 Dialer, List Management Experience with Five9 Customizations IVR Scripting Experience Strong Call Center Operations Background Desired Skills Experience Experience with 3 rd Party Integrations using REST API Experience with RingCentral, 8x8, NICE, or Genesys What You Will Be Doing Tech Breakdown 90 Five9 Telephony 10 Other Telephony Technologies Daily Responsibilities 60 Administration of Five9 30 Creating KPIs 10 Management The Offer Competitive Salary Up to 85Kyear, DOE You will receive the following benefits Medical Insurance Health Savings Account (HSA) Career Growth Opportunity Work from Home Flexibility Bonus Potential Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. LI-KCP1

Keywords: Motion Recruitment, Montgomery , Call Center Operations Administrator-Five9, Other , Montgomery, Alabama