Tier 1 Application Support Specialist

Company: AAVALAR Consulting
Location: Montgomery
Posted on: November 23, 2020

Job Description:

Contract - W2 Only Position Title Tier 1 Application Support Specialist Work Location King of Prussia, PA Area Work environment New beautiful state of the art office building, beautiful office views, fun and friendly work environment. Why is this position open? Company is Growing Quickly Summary This is an opportunity to get in with an extremely fun company, team, and work in a state-of-the-art Grade A office space. Responsibilities In this role you are the first line of customer support. You will be responding to customer inquiries (gathering customer information needed to address issue, triage, and resolve if possible.) If the inquiry is beyond the knowledge of the Tier 1 team it will then be routed to a Tier 2 team Required Skills 1 year of related experience or equivalent combination of education and experience Customer support experience (assessing, routing, and addressing inquiries.) Experience triaging and resolving lower level customer issues Experience working within the direction and expectations of a customer support team Must be able to work different shifts Working knowledge of computer terms MS Outlook toolset, Salesforce Service Cloud, and additional CRM toolsets. Knowledge of support tools and practices Proficient in Microsoft office package What would put you ahead of the pack Technical background (Java, Web applications, etc) Experience troubleshooting Work Environment Work hours vary to support 24x7 call center Frequent movement to other officesbuildings on site for meetings, periodic off site travel for education and training purposes. Education Bachelorrsquos Degree in Business or Computer Science Selling point of the job Company is growing extremely fast great opportunity to grow from within. Work Hours and Schedule Normal Business Hours Dress code Business Casual Aavalar Consulting is a trusted technology staffing partner that helps technology leaders connect with and deploy in-demand, skilled IT and Engineering professionals at client sites across the Mid-Atlantic region. Since 1999, Aavalar Consulting has built an award-winning reputation with over one hundred of the most innovative Fortune 500 and mid-market companies to deliver substantial value through a broad set of technology consulting and IT staffing services that include Staff Augmentation, Interim Technology Executives, and Search and Recruitment for IT and Engineering.

Keywords: AAVALAR Consulting, Montgomery , Tier 1 Application Support Specialist, Other , Montgomery, Alabama