Sales Support Coordinator

Company: Seco Tools, LLC
Location: Troy
Posted on: May 3, 2021

Job Description:

Location
Troy, United States of America
Sales Support Coordinator
Seco Tools is seeking self-motivated, proactive relationship-building professional for the role of Sales Support Coordinator. This role will support an existing sales region in achieving sales growth and volume goals through automating and alleviating administrative work and building and maintaining positive customer relationships.
Who we are and what we do:
Seco Tools is a people company in the machining business. For over 80 years, we have been more than just a cutting tool provider. Our tools help build planes, trains, automobiles, and everything else around us. Your phone case? The molds are cut and created by our tools. The lenses in the glasses you wear? Cut by our tools. The Chicago Bean in Millennium Park was created by our tools. It's what we do, we're good at it and proud of it! We make a difference in people's lives, and we want you to be a difference maker too.
Profile and Position Summary:
We're looking for someone with a bachelor's degree that has a minimum of 4 years' experience in a Customer Success role through a technical relationship management environment. The ideal candidate will take pride in their ability to establish rapport and credibility over the phone, email, and other means of communication. The relationships we build with our team and customers (new and existing) is something that sets us apart from the competition. We are looking for someone who has strong planning and organizational skills with a high motivation to grow the business and themselves, personally and professionally. To help build the relationship, we see 20% travel within the region.
Technical machining knowledge in the metal cutting industry is something that will set you apart from the competition. Being able to support the sales cycle from a technical side will show the customer that we are devoted to support them and grow their business. The sales cycle will be supported using our CRM system, Sugar CRM. It's OK if you're unfamiliar with this CRM system, but familiarity with a CRM system will be a key benefit to hitting the ground running. Speaking of technology, we utilize Office 365, so be ready to use Microsoft Teams, SharePoint, Outlook, etc.
Duties & Responsibilities:
Partner with the regional sales manager to assist with administrative tasks from the field (i.e., quotes, demo, stock levels etc.). Open communication and regular cadence with assigned region to determine and prioritize needs of the territory. Build trust and credibility with field reps and customers by going above and beyond what is expected by anticipating future needs as the sales environment changes. Travels to customer sites (channel or end user) to build relationships. Advocate and facilitate the use of self-service technologies offered by Seco - (i.e., My Pages, SOS, EDI) Manage, maintain and provide regular updates on open order reports for the region. Proactively expediting or offering alternatives. Keeping customers and sales reps in the loop. Maintaining detailed records of customer issues and interactions in CRM. Provide organizational/coordination support for the region (i.e., scheduling, follow-ups). Facilitate CRM requests - reports, dashboards, updates, etc. Works on special assignments as assigned. Work with NA Customer Support Manager to build support playbook as well as CSR certification/onboarding process. Understand how end user potential is evaluated and how to qualify a lead.
Compensation & Benefits:
All things insurance, disability, etc. 401k savings plan with auto/matching contribution up to 8% 11 Paid holidays in addition to your regular PTO. Paid volunteer time- what's important to you is important to us. Tuition reimbursement- almost 4 times what most companies reimburse! Employee referral program- $2,000 per referral. If we recruit the best, they'll bring in the best! IncentFit - get financially rewarded for being healthy and active. On-site Fitness Center - just opened in the fall of 2019 (currently closed due to COVID).
Seco Tools, a subsidy of Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Notice to Third Party Agencies:
Please note that Seco Tools does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Seco Tools will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seco Tools explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seco Tools.

Keywords: Seco Tools, LLC, Montgomery , Sales Support Coordinator, Other , Troy, Alabama