Customer Service Representative I
Company: Alamo Group Inc.
Posted on: May 3, 2021
Position Summary: Bush Hog is one of the most recognized and
successful names in the Agricultural Market. The Customer Service
Representative I is a key position in the Company and will support
and contribute to the company goals of profitability, return on
investment, inventory turnover, and accident prevention. The
Customer Service Representative I, under direct supervision, inputs
customer parts and machine orders, research order information,
answer phones and assist customers with order and general product
questions, promoting excellent customer service and maximizing
sales. Core Competencies for this position include: Learning People
Relations Communication Position/Tech Knowledge Results Driven
Essential Functions of the Job: Focus, communicate, encourage and
contribute to Safety in all aspects of the job and all company
Provide prompt and courteous customer service by phone and in
Process orders in accordance with all company programs and
Make part or product suggestions with product lines and
Proficient in all aspects of the order entry function, including
promptly and accurately taking and entering orders received from
Research information and communicate with other departments in
responding to customer inquiries, as needed.
Provide product or part pricing information as requested.
Track orders using UPS and motor freight tracking systems.
Promote special order programs to the customer to maximize sales
Perform other duties as directed by Supervisor. Knowledge, Skills
and Abilities (KSAs): Good communication skills, both verbal and
written, speak effectively to customers or employees of
Excellent computer data entry, retrieval and analysis skills
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals.
Able to reason and use good judgment.
Able to organize and prioritize work, meet deadlines and work under
Able to work overtime as needed, especially during peak business
season. Education and Experience: High school diploma or GED
1+ years experience of Agricultural equipment knowledge; preferred.
Working Conditions: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential function. Use of standard
office equipment and must be able to sit for extended periods of
time. Alamo Group is proud to be an Equal Employment Opportunity,
Affirmative Action employer. All qualified applicants will be
considered without regard to race, national origin, color,
religion, age, genetics, sex, sexual orientation, gender identity
or expression, disability or veteran status. We maintain a
drug-free workplace and perform pre-employment substance abuse
testing (where permitted by law).
Keywords: Alamo Group Inc., Montgomery , Customer Service Representative I, Other , Selma, Alabama
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