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Customer Experience Specialist - Remote Agents

Company: Paramount
Location: Tuskegee
Posted on: May 3, 2021

Job Description:

Job DescriptionJob Description

  • Take incoming customer calls and provide accurate, satisfactory answers to their queries and concerns
  • Manage the customers--- accounts; including set up the new account, utility billing, adjustments, finalizing account and any additional billing required. ---
  • Record the details of every call as well as the complaints, comments, and inquiries from the customers, and maintains confidentiality of information. ---
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Review customer or client accounts, providing updates and information about billing, and other account itemsRequirements
    • Strong communication, both written and verbal
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • A patient and empathetic attitude
    • Strong time management and organizational skills
    • Adaptability and flexibility
    • Comfortable working in fast-paced environments
    • Computer literacy
    • Phone skills, including familiarity with complex or multi-line phone systems
    • In-depth knowledge of a company's products and/or servicesBenefits
      • Health insurance
      • Dental insurance
      • Vision insurance---Workplace perks
        • Giveaways
        • Perfect attendance awards
        • Pay Incentives
        • Contact to Hire
        • ---Monthly PTO of 4 Hours "based on attendanceCompany DescriptionParamount is committed to bringing relationships to the forefront of the staffing and recruiting industry. We proudly partner with businesses of all sizes to enhance their workplace and expand their reach. Honored as a Best Places to Work/Best in Staffing company, we dedicate our business to helping you succeed.Specializing in the legal, corporate, contact center, medical and sales industries, Paramount believes that clear communication is the key to supporting both our clients and our candidates. Over our 21-year history we have cultivated a mindset of seeing beyond the resume and into how the roles we take affect our lives and inspire how we live. We are passionate about creating teams and work environments that help people love what they do and to produce their best work. We---ve lived this philosophy from the inside out and are proud to be recognized as Atlanta---s Best Places to Work and certified as a Great Place to Work! Whether you---re looking for temporary or permanent positions, we want to help match you with the best. From the first call to the first day and beyond, for success in business, who you hire is Paramount.

Keywords: Paramount, Montgomery , Customer Experience Specialist - Remote Agents, Other , Tuskegee, Alabama

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