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Customer Service

Company: TRC Staffing
Posted on: July 20, 2021

Job Description:

Remote - Customer Support

TRC Staffing Services has partnered with Convergent Outsourcing to hire Full Time - Remote - Call Center Reps for their growing client.

We need 35 full time individuals who are ready to start on August 16th!

$15 per hour pay rate!
• Training and Mentorship
• Dependable schedule, 40+ hours per week
• ACA compliant medical benefits

• 2 years of prior Call Center Experience (Required)
• High energy, self-motivated and a hunger to succeed
• Willing to go the extra mile to get the job done
• Professional Presentation Skills
• Flexibility to work assigned shift


  • Process Service Orders
  • Billing & Payment Questions: Taking payments, setting up payment arrangements, assisting customers with extending payment due dates, etc.
  • All the calls that come to this team are high bill calls, agents must be both comfortable and able to work with customers who are struggling to pay their bill and work to find the best possible solution for both the customer and the company.
  • Start, Stop, and Transfer service: Agents assist customers in starting service, transferring service from one home to another, and closing out service for a customer. On these calls our agents perform credit checks and setup deposit and start/stop dates.
  • Outage calls: assisting customers with reporting outages in their area.
  • General Customer Service

• Qualified candidate must have a High School Diploma or GED.
2 years of Call Center or Collections environment, etc experience.

Additional Details:
• Pays $15.00 an hour


  • Training will be 5 weeks
  • Must be available between 6am-6pm (Central Standard), Monday - Friday
  • Monday's require a 10-12 hour shift.

Target Skill Sets: Retail, Hospitality, Call Center, Customer Service Agent, Collections, Retention, Sales, Customer Care, Food & Beverage.

Please send a copy of your resume to

Although the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal.

TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Keywords: TRC Staffing, Montgomery , Customer Service, Other , MONTGOMERY, Alabama

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