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Technical Support Analyst

Company: Rheem Manufacturing Company
Location: Montgomery
Posted on: September 16, 2021

Job Description:

These candidates will work in a call center supporting the contractors out in the field working directly on Rheem products. They will need to be patient, helping someone walk through what the issue they have run into is and pulling up Rheem manuals to see if they can walk through what the resolution might be. Someone that is driven in a working from home environment to still take calls and represent the company well from over the phone.

Any previous hvac work
3-5 years experience in a call center environment, taking calls from customers/contractors in the field and talking through issues

Mechanically inclined background (knowledge from working on cars, hvac, anything to give some common knowledge to the industry)

Patient to customers on the phone

Keywords: Rheem Manufacturing Company, Montgomery , Technical Support Analyst, Other , Montgomery, Alabama

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