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Senior Assistant Customer Support

Company: Gainwell
Location: Montgomery
Posted on: November 22, 2021

Job Description:

Job Description:Essential Job Functions

  • Job Description:
  • Assist recipients by answering a variety of eligibility and claim payment questions over the telephone
  • Resolve basic questions and detect demographic and provider problems that impact recipients eligibility and claims payment
  • Submit requests for Non-Emergency Transportation (NET) Vouchers and interact with NET coordinators and Medicaid Agency Case Managers
  • Research recipient eligibility, benefit limits and verify recipient coverage
  • Update recipient demographic information as needed
  • Qualifications:
  • Professional Individual
  • Excellent Customer Service Skills
  • Excellent written and verbal skills
  • Excellent organizational skills
  • Ability to work under pressure
  • Ability to work independently
  • Ability to identify and solve problems
  • Ability to perform multiple tasks
  • Ability to maintain a positive interaction with callers and project a high degree of self-confidence
  • Knowledge of Medicaid billing a plus but not necessary
  • Bilingual speakers are a Plus by Jobble

Keywords: Gainwell, Montgomery , Senior Assistant Customer Support, Other , Montgomery, Alabama

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