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Tier lll Customer Support Specialist (Montgomery AL)

Company: Spur
Location: Montgomery
Posted on: January 12, 2022

Job Description:

Spur is looking for punctual and experienced customer support specialists for positions with a client in Montgomery, AL starting as soon as possible.

General duties and responsibilities:

Customer Support Specialists (CSS) will serve as the primary point of contact between the company and its clients end users for matters pertinent to; general product inquiries, Tier 3 technical support and troubleshooting, and user account information. In addition, the CSS will also administer shipping and receiving of telecommunications equipment.

Qualifications:

  • A high school diploma and 1 year of experience in customer service or hospitality related field(s) is preferred.
  • Applicant should possess exemplary communication skills (both written and oral), and should be comfortable engaging with customers with varying dispositions.
  • Applicant should be able to maintain a cheerful and professional demeanor at all times while representing the company.
  • Applicant should be comfortable using computers, handheld devices and other telecommunications mediums to record and to communicate service activities, customer inquiries, responses and resolutions.
  • Applicant should be moderately familiar with (and able to operate) Microsoft Excel, PowerPoint, Word, and Outlook.

    Compensation and Benefits:

    You will report to the company office in Montgomery, Alabama from 6AM to 6PM CST and will be compensated at a salary of $50-55K/Year. The position may require on call hours during weekends and holidays in order to field customer support calls and emails. On call time will also be compensated at the standard hourly rates. Note: the allocation of office and on call hours are subject to change at the discretion of management.

    Full time employees will receive 7 paid holidays. Employees will have option to participate in company health insurance plan. Employee will have access to a company-issued laptop and cellular phone. Employee will receive reimbursement for expenses incurred during the course of work performance, provided such expenses were incurred at the direction of company management and were not otherwise elective in nature.

    What are the benefits of joining Spur?
    • Get paid weekly via direct deposit
    • Participate in an employee benefits program
    • Gain unlimited access to free online training opportunities
    • Clock in and out, view earnings, view and adjust shifts, and more from the Spur app, and your Spur worker profile

      Headquartered in Huntsville, AL, Spur is an online staffing company that helps workers and workplaces connect around on-demand, temporary, part-time, and long-term jobs. Spur helps businesses and organizations fill their labor needs by providing easier and less expensive access to workers in their community.

      Spurs ultimate mission is to be the most worker-centric company. The company aims to provide reliable work opportunities, access to better quality healthcare, faster pay, and more training opportunities for workers so that they can ultimately improve their lives.

Keywords: Spur, Montgomery , Tier lll Customer Support Specialist (Montgomery AL), Other , Montgomery, Alabama

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