Support Specialist I

Company: Neptune Technology Group Inc.
Location: Tallassee
Posted on: January 15, 2022

Job Description:

Description

The Support Specialist I will triage the support case queue within the CRM application to ensure cases are handled by support personnel based on a defined priority requirement. He or she will create and complete all requests for Return Material Authorizations for reading device products within the CRM application. The individual in this role will perform follow-up on Return Material Authorization requests issued where the product has not been received by the associated repair department. The Support Specialist I will fulfill follow-up requests on Return Material Authorizations where the product has been received by the associated repair department. He or she will provide updates to customers and other defined stakeholders when notification has been received regarding Return Material Authorization delays. The individual in this role will create and complete all requests for license application key requests on supported software and mobile applications. This activity will need to be appropriately documented within the CRM application. The Support Specialist I will perform transfer file validation requests, provide appropriate feedback to the requestor/stakeholders, and document appropriately within the CRM application while also providing meter, endpoint, hardware, software, and mobile application support via email and telephone.

Requirements: Education: Associate degree or equivalent troubleshooting/help desk experience.

Experience: Entry - level

Skills: Capable of working in a fast-paced environment; exceptional time management, organization, and multi-tasking skills; and strong verbal/written communication skills.

Location: Tallassee, Alabama

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Neptune Technology Group Inc., Montgomery , Support Specialist I, Other , Tallassee, Alabama