Posted on: January 16, 2022
**Position Overview** At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a Part Time Teller within PNC's Retail Branch
organization, you will provide exceptional customer service,
accurately perform high volume customer banking transactions,
educate customers on new technology and develop banking product
referral opportunities through strong customer relationship skills.
This position will be based in Montgomery Alabama at the Eastern
Blvd. retail banking branch.
+ Delivers a unique customer experience aimed at improving customer
financial wellbeing and creating loyalty while increasing share of
wallet. Processes a variety of customer interactions. Educates
customers on alternatives available for their financial
interactions. Identifies banking opportunities during the customer
interaction and refers as appropriate.
+ Identifies opportunities through meaningful conversations with
customers, making appropriate referrals to branch staff or PNC
+ Performs lobby engagement activities to connect with customers
and position PNC products to meet their needs. Educates customers
on options for managing financial transactions by leveraging
technology, tools and resources.
+ Applies product and procedural knowledge to solve customer's
+ Adheres to all policies and procedures, demonstrating sound
judgment within established limits. Ensures teller and branch daily
operations and maintenance transactions are completed in an
efficient and accurate manner.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
+ To learn more about this and other opportunities on our team.
Watch this video.
**Competencies** Accuracy and Attention to Detail - Understanding
of the necessity and value of accuracy and attention to detail;
ability to process information with high levels of
accuracy.Addressing Customer Needs - Knowledge of and ability to
meet customer needs by offering appropriate products in an
appropriate manner.Banking Products - Knowledge of and ability to
provide products and services available through the retail banking
branch.Digital Awareness - Shares, shows and supports clients on a
variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation.Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Fraud Detection
and Prevention - Knowledge of and ability to utilize processes,
tools, and techniques for detecting, addressing and preventing
fraudulent situations.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Matrix Management - Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines.Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations.Understanding Customer Needs - Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers. **Work Experience** Roles at
this level typically do not require a university / college degree,
high school diploma, GED or any significant experience or product
knowledge to accomplish primary duties. Prior experience is not
required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered. **Education** No Degree
**Additional Job Description**
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC
**Disability Accommodations Statement:**
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
**Equal Employment Opportunity (EEO):**
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC, Montgomery , Teller (Part-Time), Other , Montgomery, Alabama
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