Front Desk Representative
Company: KureSmart Pain Management
Posted on: January 16, 2022
The Front Desk Representative facilitates the flow of patient
information across the continuum of care, including data collection
of insurance demographics when a patient arrives at the practice
site. Performs duties necessary to ensure patients are scheduled,
checked in, and checked out an accurate and timely manner. Performs
patient registration, patient financial services and data entry,
greeting and referring patients, answering routine/administrative
inquiries, and general office support activities as
Essential Duties and Responsibilities:
Perform job in accordance with Company Mission, vision and
Provides exceptional customer service to patients and their
Exercises confidentiality in all areas, abiding by HIPAA rules and
Collects and verifies all demographic, Insurance and Financial
information and enters information into Electronic Medical Record
Assists patients with Phreesia tablets and medical forms, as
Obtains patient emails for patient portal registration.
Collects co-pays, co-insurances, deductibles and past due balances
for all patients. Performs daily reconciliation of all money
Processes patient intake forms and schedules follow up appointments
Schedules patient procedures in accordance with insurance
Organizes and performs work effectively and efficiently and
demonstrates standards of performance ownership, teamwork,
communication, compassion) that support patient satisfaction and
principles of service excellence.
Ensures all necessary paperwork and documentation (i.e.: referrals,
ID, insurance cards, etc.) are up to date and present at the time
As needed, handles phone inquiries from patients and others,
screens calls to ascertain nature and urgency of inquiry and refers
callers to the appropriate personnel.
Makes appointments via telephone, patient portal and in-person.
Responsible for copying, barcoding, and scanning medical records,
Responsible for maintaining cleanliness of patient waiting
Prepares procedure packets.
Participate in and complete all required trainings and
Performs other duties as assigned.
High School Diploma, or equivalent.
Must have knowledge of Internet and Microsoft Office software (MS
Word, MS Excel, MS PowerPoint, MS Outlook).
Must have excellent written and oral communication skills,
including exceptional customer service.
Must be able to establish and maintain effective working
relationships with doctors, clinical staff, other co-workers and
Must be able to work individually as well as within a team.
Must be able to accurately collect and maintain money.
Must be able to follow both verbal and written instructions.
Must be able to work a flexible schedule.
Must be able to respond with patience and understanding during
stressful conditions related to patient health and emergent
Must be able to multi-task and prioritize.
Must demonstrate extreme attention to detail.
Must possess strong organization skills.
Must be able to problem solve and use reasoning.
Must be able to meet predefined quality standards.
Must maintain and project a professional attitude and appearance at
If working in an ASC, must provide proof of influenza vaccination
annually (must wear a procedure mask if refusing the flu
If working in an ASC, must complete two (2)-step PPD.
Must complete all regulatory competencies in accordance with
working in the ASC.
Must have a working knowledge of the healthcare field and medical
specialty, as well as medical terminology.
All staff are expected to have a strong desire to provide excellent
customer service; to comply with the rules and regulations of those
organizations to which we are accountable; to have high ethical and
professional standards of conduct; and to have an attitude of
wanting to continuously improve their own professional
Associates Degree from an accredited college or university.
One (1) year of prior experience working with an Electronic Medical
The employee must have reliable transportation. Travel for this
position may be required up to 25%. While the primary workplace may
be closest to the employees home, work assignments could be in any
of the Companys locations.
Keywords: KureSmart Pain Management, Montgomery , Front Desk Representative, Other , Montgomery, Alabama
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