GUCCI - Client Advisor - Troy Men's Store
Company: Kering
Location: Troy
Posted on: August 4, 2022
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Job Description:
SummarySummaryInfluential, innovative and progressive, Gucci is
reinventing a wholly modern approach to fashion. Under the new
vision of creative director Alessandro Michele, the House has
redefined luxury for the 21st century, further reinforcing its
position as one of the world's most desirable fashion houses.
Eclectic, contemporary, romantic-Gucci products represent the
pinnacle of Italian craftsmanship and are unsurpassed for their
quality and attention to detail.Gucci is part of the Kering Group,
a world leader in apparel and accessories that owns a portfolio of
powerful luxury and sport and lifestyle brands.Job DescriptionJob
DescriptionRole MissionThe Gucci Client Advisor is responsible for
providing our customers with exceptional service by meeting their
individual needs and expectations, as well as serving as a "Gucci
Ambassador" by promoting the philosophy and values of the brand.
Passion for the brand is conveyed through creating a branded,
luxury client experience. Key AccountabilitiesConsistently achieve
or exceed monthly and seasonal individual and store sales goals,
enhancing and developing the business;Provide an exceptional
customer service experience by exceeding their expectations,
demonstrating an excellent knowledge of the products as well as
Gucci history and heritage in accordance with the Gucci selling
ceremony;Drive and exceed individual KPI goals, by ensuring the
highest level of Customer Service and quality of sales;Capture
meaningful customer data according to the Company tools (CRM), for
the purposes of connecting with the client, building relationships
and personalizing future client development opportunities;Maintain
an active, accurate, neat and organized client book, contacting
clients regularly and providing appropriate follow-up on all sales
or client requests;Ability to discuss with clients and give advice
on general trends in the fashion world and developments in the
luxury market, showing passion for fashion and luxury products;Work
as a team player and partner with fellow colleagues, foster open
and constructive communication, to ensure a consistent exceptional
experience and contribute to a positive working
environment;Maintain security standards within the store to ensure
safety of customers, colleagues and merchandise;Contribute to
upholding the visual display of all products in accordance with
Gucci visual standards;Contribute to the daily operations of the
store, by maintaining a neat and organized understock and stock
room;Adhere to Gucci Image standards and guidelines;Follow all
company policies and procedures.Key Requirements 3+ years of luxury
fashion sales experience preferably in a similar role or customer
service setting;Proven ability to drive and exceed individual and
store results;Proven ability to build lasting relationships with
customers and colleagues;Excellent communicate skills, both oral
and written, and the ability to handle multiple tasks
simultaneously;Strong organization and follow-up skills are
essential;Accuracy and attention to detail needed;Candidate should
be team-focused with a desire to collaborate effectively;Ability to
work in a fast moving and dynamic environment;High flexibility and
ability to adapt to different customers;Ability to work a flexible
schedule based on business needs which includes, evenings, weekends
and holidays.EOE M/D/F/VJob TypeRegularStart
Date2022-08-08ScheduleFull timeOrganizationGucci America Inc.
Keywords: Kering, Montgomery , GUCCI - Client Advisor - Troy Men's Store, Other , Troy, Alabama
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