Lead User Experience Designer (Remote/Work from Home)
Company: Highmark Health
Location: Montgomery
Posted on: January 24, 2023
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Job Description:
**Company :**Highmark Health**Job Description :****JOB
SUMMARY**This job will endorse, adopt, and drive a product
experience vision using range of user-centered design
methodologies, providing insights and product design
recommendations that will digitally transform healthcare and help
our members live their best lives. This job will focus on process
and project implementation partnerships, requirements synthesis on
multiple priority projects, and balancing design advocacy with
thought leadership and mentoring junior staff to deliver digital
product strategies for Highmark Health.**ESSENTIAL
RESPONSIBILITIES**+ Mentor and coach designers in Human Centered
Design, Lean UX, and Agile Methodologies as well as prototyping
tools. Lead the team in understanding user needs, mapping needs to
product value to create ideal experiences that bridge the business
and user needs together.+ Organize and facilitate human-centered
design practices such as brainstorming exercises, rapid
prototyping, journey mapping, usability testing reporting, user
needs analysis and proof of concept demonstrations that lead to
customer validated, scalable design recommendations+ Take the lead
in defining the vision for a product and advocate for and
contribute to the digital roadmap by advocating key experience
metrics and a continuous learning process+ Be a thought leader in
user experience for internal and external teams and work with other
leaders to advance the user experience design discipline within the
enterprise, solving user problems with empathy and understanding of
our customers.+ Produce measurable results by guiding the team
through coaching and delegation to understand business goals and
how to meet user expectations and customer journeys within
technical capabilities.+ Provide subject matter expertise on
multiple, complex projects, and proactively identify and prioritize
opportunities that continuously elevate the product experience+
Foster and maintain a collaborative environment between
cross-functional teams including digital strategy, product
management, and development teams+ Other duties as assigned or
requested.**EDUCATION****Required**+ Bachelor's Degree in UX
Design, Human-Computer Interaction, or a design related
field**Substitutions**+ 6 years of related and progressive
experience in lieu of Bachelor's degree**Preferred**+
None**EXPERIENCE****Required**+ 7 years with Human Centered design
strategies and design thinking exercises, and validated expertise
in usability, analytics, user testing+ 7 years collaborating with
Front-end engineers and Product managers to organize project
planning and execution standards+ 7 years using facilitation,
collaboration, and consensus-building skills, with experience in
presenting to cross-functional teams and key
stakeholders**Preferred**+ 1 year of design work in highly
regulated industries such as medical-device/healthcare or financial
institutions+ 1 year with business analytics as well as
establishing and measuring KPIs is a plus.**LICENSES or
CERTIFICATIONS****Required**+ None**Preferred**+ UX Certification
coursework**SKILLS**+ Accomplished design owner that can partner
with the technology, business and marketing strategists to break
down epics and features into project deliverables.+ Mastery of best
practices in design disciplines such as design systems, service
design, visual design, UX strategy, content strategy, and
information architecture.+ Significant experience in Agile
methodologies and working in a Lean UX environment. SAFe agile is a
plus.+ Mastery of current industry design and research tools (e.g.,
Figma, Sketch, UserZoom, UserTesting.com)+ Highly organized,
self-starter with the ability to work on multiple projects at once
while providing oversight to junior staff and deliver high quality
work on time in an Agile environment+ Adept storyteller and thought
leader that can demonstrate changing mindsets over time and unite
stakeholders around a mission and vision.+ A keen organizer with
the ability to prioritize work and resources while providing
feedback and insights to team+ A portfolio demonstrating extensive
experience of usability, user-centered design, storytelling and
content strategy.**Language (Other than English):**None**Travel
Requirement:**0% - 25%**PHYSICAL, MENTAL DEMANDS and WORKING
CONDITIONS****Position Type**Office-basedTeaches / trains
othersOccasionallyTravel from the office to various work sites or
from site-to-siteRarelyWorks primarily out-of-the office selling
products/services (sales employees)NeverPhysical work site
requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25
poundsOccasionallyLifting: 25 to 50 poundsRarely**_Disclaimer:_**
_The job description has been designed to indicate the general
nature and essential duties and responsibilities of work performed
by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job._**_Compliance
Requirement_** _: This job adheres to the ethical and legal
standards and behavioral expectations as set forth in the code of
business conduct and company policies.__As a component of job
responsibilities, employees may have access to covered information,
cardholder data, or other confidential customer information that
must be protected at all times. In connection with this, all
employees must comply with both the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as described in the Notice of
Privacy Practices and Privacy Policies and Procedures as well as
all data security guidelines established within the Company's
Handbook of Privacy Policies and Practices and Information Security
Policy.__Furthermore, it is every employee's responsibility to
comply with the company's Code of Business Conduct. This includes
but is not limited to adherence to applicable federal and state
laws, rules, and regulations as well as company policies and
training requirements._**Pay Range Minimum:**$78,900.00**Pay Range
Maximum:**$146,000.00_Base pay is determined by a variety of
factors including a candidate's qualifications, experience, and
expected contributions, as well as internal peer equity, market,
and business considerations. The displayed salary range does not
reflect any geographic differential Highmark may apply for certain
locations based upon comparative markets._Highmark Health and its
affiliates prohibit discrimination against qualified individuals
based on their status as protected veterans or individuals with
disabilities, and prohibit discrimination against all individuals
based on their race, color, age, religion, sex, national origin,
sexual orientation/gender identity or any other category protected
by applicable federal, state or local law. Highmark Health and its
affiliates take affirmative action to employ and advance in
employment individuals without regard to race, color, age,
religion, sex, national origin, sexual orientation/gender identity,
protected veteran status or disability.EEO is The LawEqual
Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
_https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_
)We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.For accommodation requests, please
contact HR Services Online at
HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act
Employees, Contractors, and Applicants NoticeReq ID: J209447
Keywords: Highmark Health, Montgomery , Lead User Experience Designer (Remote/Work from Home), Other , Montgomery, Alabama
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