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Lead Technical Support Engineer (Remote)

Company: Emerson
Location: Montgomery
Posted on: January 27, 2023

Job Description:

If you are a control systems professional looking to grow your career, Emerson has an exciting opportunity for you! This position's preferred location is **Charlottesville, VA** . **however will consider Remote work option in the US for the right candidate.** The **Lead Technical Support Engineer** is responsible for resolving product issues/questions as directed by Technical Support Management in addition to interfacing with others also working product support cases. Work may include advanced troubleshooting; remote monitoring & diagnostics; interfacing with other engineering teams; regular status updates with customers and senior management. Direct named contact support for customers may also be involved. Travel (infrequent) to customer sites may be required to diagnose and resolve urgent issues as well as attend product trade shows.**This role has the flexibility of a hybrid or remote work option. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.****AS A LEAD TECHNICAL SUPPORT ENGINEER, YOU WILL:**+ Provides product expertise to answer technical questions, provide guidance on control systems, and solve problems+ Identify and resolve product issues as part of an overall effort to provide design, application, technical, and troubleshooting assistance to Emerson sales and field engineers, support engineers, certified support providers, distributors, and customers.+ Research and troubleshoot issues involving electrical/electronic control systems, PLC products, PLC applications/ designs, motion controls, operator interfaces, and associated software.+ Design, assemble, test, and simulate systems to identify and resolve reported product issues/questions.+ Interface with other engineering teams on design, reliability, and maintainability for all products.+ Evaluate new product designs and features.**WHO YOU ARE:**You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You identify opportunities that benefit the customer. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance. You make sound decisions, even in the absence of complete information. You display a can-do attitude in good and bad times.**REQUIRED EDUCATION, EXPERIENCE & SKILLS:**+ High school education is required with 10+ years as a controls system engineer or specialist, preferably in industrial automation+ PLC and operator interface programming and application experience.+ Experience working directly with customers via email and phone+ Strong written and oral communication skills.+ Strong troubleshooting, customer service and analytical skills.+ Sets an example in terms of quality, consistency, and level of work, as well as work ethic and approach.+ Positive attitude when dealing with customers and co-workers.+ Occasional travel required to meet business and/or customer needs+ Authorized to work in the United States without sponsorship now and in the future**PREFERRED EDUCATION, EXPERIENCE & SKILLS:**+ Bachelor of Science in Engineering is strongly preferred with a minimum 7+ years as a controls system engineer or specialist, preferably in industrial automation+ Design/application/programming/support experience with Emerson PLC and automation products (PAC Systems, Machine Edition, etc.) or competitive products (Rockwell, Siemens, etc.)+ Experience reproducing customer reported problems; isolating cause and driving resolution is key to this role as is in-depth technical, application and domain knowledge.+ Experience with Operator Interface (QuickPanel) and HMI/SCADA applications.+ Experience with Emerson PAC Change Management software+ Experience with scripting languages and C programming.+ Experience using and troubleshooting industrial communications - Ethernet comms in general and including SRTP, EGD, PROFINET, ModbusTCP, ProfiBus, DeviceNet, etc.+ Ability to make decisions on case escalation based on customer business situations.**Flexible Work Schedule - Hybrid Work Option**This role has the flexibility of a hybrid work option up to three days a week based on business needs. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customersOur compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. The salary range for this role is $84,379 - $126,509 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to this role. A general description of employee benefits can be found at: emerson.com/careers.\#LI-REMOTE**WHY EMERSON****Our Commitment to Our People**Across the globe, we are united by a singular Purpose: _We drive innovation that makes the world healthier, safer, smarter, and more sustainable._We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.Our training programs focus on end-to-end development, from onboarding through senior leadership.Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! (https://www.emerson.com/en-us/about-us/corporate-social-responsibility)Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.**Our Commitment to Diversity, Equity & Inclusion**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives - and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/about-us/living-our-purpose) and Diversity, Equity & Inclusion at Emerson .**Work Authorization**Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.**Equal Opportunity Employer**Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .**ABOUT EMERSON**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.We help customers in the world's most essential industries solve the biggest challenges of modern life.Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: _Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation._Our Causes - _Planet, Humanity, Champion, Inclusion and Future_ - shape, define and fuel Emerson's culture while inspiring our innovative spirit and driving our focus.Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master's degree, you'll find opportunities with us. Join our team and start your journey today!**No calls or agencies please.****Requisition ID** : 23000686Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Keywords: Emerson, Montgomery , Lead Technical Support Engineer (Remote), Other , Montgomery, Alabama

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