SIRT - Incident Responder
Company: Concentrix
Location: Montgomery
Posted on: March 16, 2023
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Job Description:
Job Title: SIRT - Incident Responder Job Description Concentrix
Corporation, a global leader in Customer Experience Solutions, is
seeking a Cybersecurity Incident Responder, reporting to the
Director of Security Incident Response Team (SIRT), within the
Concentrix Global Security team. The Incident Responder will be
responsible to lead, manage, and coordinate the appropriate efforts
to resolve Cybersecurity incidents and events globally, taking
ownership and control of the situation. You will work with a team
of technical specialists and will act as the focal point of contact
for SIRT, supporting local and extended team members with critical
incidents impacting Concentrix users, systems, infrastructure, and
resources. You will be responsible for assessing the situation,
determining the appropriate response, team involvement, tracking of
tasks, and communicating status to leadership. This role will
collaborate and align closely with the Cyber Defense, Cyber Threat
Operations, Threat Intelligence, and Vulnerability Management teams
to enhance prevention, detection, response, and remediation
capabilities. This is an individual contributor role who will be
focused on leading security incidents and actively working them
towards closure. This role will exhibit leadership over security
events and appropriate personnel related to an event, to ensure
command and control of the situation. Essential Functions and
Responsibilities: Provide 24x7x365 support for security incidents
impacting mission-critical business and IT infrastructure,
including supporting global incident management and response,
remediation, and reporting. Responsible for working alongside, and
understanding in-depth technical teams (e.g., I.T., Security
Operations Center, Threat Operations, Legal, HR, Privacy) Support
and maintain communication with all stakeholders regarding incident
response activities, ensuring timely and accurate communication.
Participates in the development of Global Security strategic
objectives and execution of those plans Provide post-mortem
reporting for leadership detailing security threats, technology
gaps, business impact, or miscellaneous security issues. Ability to
provide leadership and management over multiple incidents
concurrently. Ability to accurately triage incoming events and/or
escalations to determine viability for action from the SIRT, and
capability to push back on potential false escalations that do not
meet these criteria. Recognize and promptly identify critical
situations which could result in significant business, regulatory,
and reputation impact on Concentrix or its partners, and
communicate appropriately. Document incident specifics such as
threat actors, threat vectors, modus operandi, and gaps leading up
to the event. Document root cause analysis and lessons learned for
long-term remediation efforts. Contribute and support other special
projects and initiatives in support of the Global Security team.
Provide and propose solutions to peer groups focusing on reducing
our attack surface and exposure to cybersecurity and fraud-related
incidents targeting Concentrix's global infrastructure. Produce and
maintain incident documentation in various formats including
incident chronology, stakeholder status updates, executive briefing
notes, and post-incident reports. Experience in project management
with a proven ability to drive teams, individuals, and tasks to
completion. Ability to work with a remote, diverse, and global
workforce. Candidate Profile 7+ years of experience in multiple
verticals, such as I.T. operations and/or Cybersecurity, in a
program or project manager capacity OR 5+ years as a Cybersecurity
Incident Responder Prior experience in multiple industry verticals,
such as finance, government, retail, and/or manufacturing, is
highly desired BS/MS degree in Computer Science, Computer
Engineering, Cybersecurity OR equivalent experience including
industry certifications One of the following certifications is
highly desired: GCIH, ECIH, CERT-CSIH One or more of the following
certifications are recommended: CISSP, CISM, GSEC, PMP or PRINCE2
Working knowledge of computer operating systems (Windows, Mac OS,
Linux), computer networking (ports, protocols, fundamentals), SANS
Critical Security Controls, and NIST Special Publications 800-37,
800-53, & 800-61 An understanding or proficiency in multiple
languages, is highly desired Familiarity with common frameworks and
data privacy regulations such as GLBA, GDPR, SOX, PCI-DSS, NIST,
and law enforcement guidelines Knowledge of basic cyber forensic
methodology, including but not limited to: Evidence preservation
and collection, chain of custody, data recovery, data analysis, and
reporting Excellent communication and presentation skills, ability
to concisely deliver information to executive leadership including
the C-Suite and/or client and customer executives Ability to travel
domestically and internationally (Infrequent; as absolutely
necessary; > 10%) Oral and written fluency in English is
Required This is a full-time direct hire position No sponsorship is
currently available No third-party firms Location: USA, OR,
Work-at-Home Language Requirements: Time Type: Full time If you are
a California resident, by submitting your information, you
acknowledge that you have read and have access to the Job Applicant
Privacy Notice for California Residents ( Mission: We will be the
greatest customer engagement services company in the world, rich in
diversity and talent. We will get there by embracing our culture.
About Concentrix: Were a company like no other. We are fanatical
about our staff and are constantly helping them grow and achieve
their career goals. We are a global workplace that offers YOU
infinite possibilities Company Overview: In a world full of
average, we stand out. We believe experience is everything. Period.
To achieve outstanding results, were disrupting the market by being
absolutely obsessed with making our clients businesses better. We
bring together the brightest and most creative minds in business,
cutting-edge technology solutions, proven design thinking expertise
and exceptional customer experience centers. Our clients notice the
difference too in increased customer loyalty, improved business
performance and differentiation in their markets. As a diverse,
global organization, we have unconventionally fresh ideas and
deliver extraordinary customer experiences for more than 450 of the
worlds best brands. Concentrix. A passionate company powered by
passionate people. Concentrix CVG Corporation
isanEEO/AA/M/F/Vet/DisabilityEmployer.
Keywords: Concentrix, Montgomery , SIRT - Incident Responder, Other , Montgomery, Alabama
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