Overnight Front Desk Associate
Company: Planet Fitness Sunshine Fitness Management
Location: Prattville
Posted on: March 19, 2023
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Job Description:
Who We Are: At Planet Fitness, our mission has always been to
enhance people's lives by providing a high-quality fitness
experience in a welcoming, judgement free environment. We are proud
to be one of the largest and fastest-growing franchisors and
operators of fitness centers in the United States with over 2,000
clubs and growing! Joining the PF family means being part of a
company that is based on an established culture and strong set of
values. It is being a part of a supportive, engaging team that
cares about bettering the health and wellbeing of the community in
an environment where everyone feels like they belong. It is having
fun at work while creating member experiences that consistently
exceed their expectations. It means being part of a brand that you
can be proud of! Who You Are: All of our Team Members at Planet
Fitness share one thing in common - a passion for our amazing brand
and a desire to make our members feel welcome in our Judgement Free
Zone Characteristics that will make you a perfect match for our
Overnight Front Desk Associate: You: + Exhibit a positive and
upbeat attitude. + Have a passion for delivering a consistent and
exceptional experience to our members, guests, and fellow PF team
members. + Pride yourself on your work while being punctual,
reliable, and dependable. + Handle all interactions with diplomacy
and exhibit a genuine motivation for helping others. + Act with
integrity and show respect to everyone around you. + Exhibit strong
communication skills and have an ability to listen and empathize. +
Inspire and motivate others to achieve their goals. + Are a quick
study with the ability to apply what you have learned during online
and hands-on training. About the Overnight Front Desk Associate
Role: As an Overnight Front Desk Associate, you will be responsible
for providing a superior level of customer service to Planet
Fitness members, prospective members and guests while ensuring an
exceptional "Judgement Free" member experience! Daily
responsibilities for the Overnight Front Desk Associate also
include: + Greet members/guests as they enter and exit the club;
assisting them with any questions or concerns as they check in. +
Help to promote our Judgement Free Zone by connecting with members
on the club floor, offering assistance and showing support in their
fitness journeys while upholding club policies. + Resolve member
concerns and escalate to a Manager as needed. + Answer phones in a
friendly manner and assist callers with their inquiries. + Perform
membership related functions such as sign-ups, contact/billing
information updates, cancellations, collecting unpaid balances and
transferring memberships. + Perform prospective member calls and
tours; assessing their membership needs. + Execute retail
transactions with accuracy and drive sales goals. + Resolve member
concerns and escalate to a Manager as needed. + Regular, consistent
cleaning and sanitizing of all exercise equipment and Black Card
spa amenities. This includes communal spaces as well as your
assigned area. + Ensuring restrooms are clean and sanitized,
stocked and clutter free by following the routine cleaning
schedule. + Frequently perform a comprehensive walk of all club
areas; quickly fix any safety/policy issues and address cleanliness
concerns. + Promptly address maintenance and facility concerns such
as broken and/or missing equipment (i.e., Dispensers, leaky
faucets, fixtures etc.) About Your Qualifications: + 6-12 months of
experience in a customer service environment is preferred + Must be
18 years of age or older + Willing to become CPR/AED Certified
(Training provided by Planet Fitness) + Basic computer proficiency
Physical Demands of the Overnight Front Desk Associate: + Continual
standing and moving throughout the club to accomplish tasks during
shift. + Continual communicating in person or on the phone to
exchange information during shift. + Must be able to lift up to 75
pounds. + Will encounter toxic chemicals during shift. + Frequent
cleaning and sanitizing of equipment and facilities. + Moving self
in different positions, including bending and twisting, to
accomplish tasks. More reasons to join Planet Fitness! + Medical,
Dental, and Vision Insurance* + Vacation*/Sick Time/Holiday Pay +
Free Black Card Membership + 401(k) Retirement Savings Plan + Term
Life Insurance* + Healthcare and Dependent Care Flexible Spending
Accounts* + Employee perks and discounts + Engaging team-building
competitions and social events *Please note that certain benefits
listed above are for full-time employees only E-Verify is used in
the following states: Georgia, North Carolina, South Carolina and
Alabama Health and Safety Requirements: Every team member is
responsible for contributing to a safe and healthy workplace. Team
members are expected to be active participants in health and safety
by following all applicable policies and protocols, reporting
unsafe conditions or at-risk behaviors to leadership, and
conducting work in a safe manner. Job ID: 2023-8441 External
Company URL: https://www.planetfitness.com/ Street: 2431 Cobb Ford
Road
Keywords: Planet Fitness Sunshine Fitness Management, Montgomery , Overnight Front Desk Associate, Other , Prattville, Alabama
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