Customer Experience Associate

Company: VirtualVocations
Location: Montgomery
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Experience Associate to join their team remotely.
Key Responsibilities:

Act as the first point of contact for users, assisting with onboarding hosts and recommending locations and services to guests
Provide friendly and efficient service via various contact channels to ensure a seamless booking and customer experience
Identify trends, suggest process and product improvements, and surprise and delight hosts and guests

Qualifications:

Passion for problem-solving and customer interaction
Strong interpersonal skills and ability to prioritize tasks
Quick learner with enthusiasm for improving customer satisfaction
Sense of humor and ability to work well with others
Bonus: Previous customer service experience, familiarity with CRM systems, analytical skills, event planning skills, familiarity with third-party marketplaces, previous sales experience

Keywords: VirtualVocations, Montgomery , Customer Experience Associate, Other , Montgomery, Alabama

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