Patient Coordinator (Remote) AccessNurse
Company: TeamHealth
Location: Montgomery
Posted on: April 17, 2024
Job Description:
NOW HIRING REMOTE PATIENT COORDINATORS Full-time and Part-time
opportunities available Hiring for afternoons, evenings, and
weekends (*some weekends and holidays are required) This is not a
temporary position! Come grow with us!
- Are you seeking a remote position? And are you able to provide
a HIPAA-compliant workspace?
- Are you looking to start a new career with a reputable health
care company?Look no further than AccessNurse, a TeamHealth
Company! Currently hiring for a paid remote* class that begins May
13th! (*over Zoom, 100% attendance is required for the entire
training period)
- Week 1: May 13-17, M-F 9a-5p eastern
- Week 2: May 20-24, M-F 11a-7p eastern
- Week 3: May 27-31 (Shift times will be your regular work
schedule as discussed with your recruiter)Continue reading for a
description of the position, information about pay, and information
about the requirements for the remote workspace. Why Join
AccessNurse?
- Join a growing company who is making a difference in
healthcare
- Work from home with company-provided equipment
- Competitive pay and incentives
- Benefits eligibility for full-time staff
(medical/dental/vision/life) the first of the month following 30
days of employment
- 401(k) plan program (discretionary matching funds available)
for all employees
- Career Growth Opportunities
- Perks at Work: discounts on car rentals, electronics, apparel,
and much more!
- Employee LiveWell program for health and well-being / Employee
Assistance Program
- $500 Employee Referral Bonus with no capAbout Us & the
RoleAccessNurse, a TeamHealth company, is looking for exceptional
individuals to join our team in this non-clinical, medical support
role. The Patient Coordinator (PC) is the first point of contact
with patients who are seeking medical assistance and support from
their doctor. The PC builds an immediate trust with the patient as
well as provides compassion and empathy using customized scripting.
The PC accurately documents the patient's needs prior to the
patient speaking with a nurse. AccessNurse has an enjoyable and
supportive work environment with the resources you need for
success. Come start your new career with us! Pay & Other Things to
Consider:Base pay is $15.00 per hour Additional incentives/shift
differentials include:
- An additional $1 per hour is paid when on the clock at 3pm or
after Sunday through Friday
- An additional $1 per hour is paid when starting at 7am or after
on Saturday
- An additional $1 per hour is paid when you work 3 out of 4
weekends
- If you choose to work 4 out of 4 weekends (not required) an
additional $2 per hour is paid for the entire pay period
- An additional $1 per hour is paid for Spanish Speaking staff
(testing required)Must be able to pass a pre-employment test and
have a successful background check and reference check*(references
are verified) Must be able to provide a HIPAA-compliant workspace
during training and your regular shifts Must be able to meet home
internet and phone requirements (see below)
- High School Diploma or GED required. Associate's Degree
preferred
- 1+ years of customer service experience required
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point
of contact in a customer service environment preferred
- Ability to type a minimum of 25 wpm
- Excellent organizational and computer skills and ability to
multi-task while speaking with patients
- Excellent listening and comprehension skills to determine key
information by patient
- Professional, courteous telephone voice
- Dependable, reliable and trustworthy
- Ability to defuse conversations and escalate if necessary
- Ability to handle confidential information; HIPAA experience is
a plus.
- Detail Oriented - Accurately process and document information
ensuring data integrity
- Ability to follow scripted information while interacting with
patients and a willingness to escalate situations as
appropriate
- Flexibility with scheduling
- Ability to receive feedback on job performance
- Bilingual Patient Coordinators must be able to converse in
Spanish and document in English simultaneously
- Must be able to provide a HIPAA-compliant workspace during
training and your regular shifts
- Must be able to pass a pre-employment test plus have a
successful background check and reference check*(references are
verified)Remote Workstation Requirements Internet
- A reliable high speed internet connection is required for this
position.
- Please select a cable internet provider. Examples include
Xfinity/Comcast, AT&T, Spectrum.
- Satellite internet and cellular hotspots are not sufficient to
adequately connect to our servers.
- You must hardwire your internet from your modem or Ethernet
jack to your work computer.
- WiFi is not acceptable and disrupts the connection to our
servers.
- The minimum bandwidth speeds must be fast enough for 23
megabits download and 10 megabits upload
- Test your home internet speeds
- Please verify this information with your internet provider
- Please note these requirements do not include other demands on
your internet (e.g. another household member working from home,
streaming videos, streaming music, online gaming).
- It is your responsibility to either limit activities like the
ones mentioned above or work with your internet provider to
increase your bandwidth so you can work without issues.Telephone
- A reliable telephone line is required for this position, at the
employee's expense: this must be a land-line phone or a voice-over
line provided by the same company as your internet (VOIP brands
like MagicJack, Ring Central, Google Voice, etc. are not
acceptable)
- Your phone line must be directly connected from your
workstation to your phone jack or modem (depending on your phone
line setup).
- Prior to the beginning of orientation, request and confirm with
your phone carrier that the following services are disconnected.
Please be aware that the disconnection of these services can take
up to 24 hours.
- Call waiting
- Call forwarding
- VoicemailWorkstation
- Allow enough space to provide room for 2 (two) 27" computer
monitors, a computer, a keyboard, a mouse, and a dial pad/phone,
which is company provided.
- Arrange your workstation where you can hardwire to your
internet and phone line.
- Your workstation must be located in a room where there is a
door with a lock.
- HIPAA compliant and protects PHI
- Prevents disruptions during work hoursPhysical and
Environmental Demands
- Job performed in a well-lit, modern office setting
- Occasional lifting (20 pounds or less)
- Visual and Auditory acuity
- Manual and finger dexterity
- Occasional stress
- Occasional pushing, pulling, carrying, lifting, bending, and
reaching
- Frequent work on a PC/Computer
- Prolonged telephone work and prolonged sitting
Keywords: TeamHealth, Montgomery , Patient Coordinator (Remote) AccessNurse, Other , Montgomery, Alabama
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