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Supervisor of Intake

Company: VirtualVocations
Location: Montgomery
Posted on: June 2, 2024

Job Description:

A company is looking for a Supervisor of Intake.

Key Responsibilities:

Provide daily operational direction to intake staff, including training, coaching, and mentoring
Manage workload balancing and oversee quality improvement plans
Address case escalations, provider issues, and conduct HR management tasks

Required Qualifications:

Experience in supervisory/management roles in a contact center environment
Ability to develop and train large groups or individuals
Skilled in driving process improvement initiatives
Flexible and agile in ambiguous situations, open to changes in role and scope as the business grows
Intellectually curious with a strong desire to understand and improve work processes

Keywords: VirtualVocations, Montgomery , Supervisor of Intake, Other , Montgomery, Alabama

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