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Desktop Support

Company: Apex Systems, Inc
Location: Montgomery
Posted on: May 19, 2019

Job Description:

JOB DESCRIPTION Job Title Desktop Support Location San Antonio, TX Clearance Must be able to obtainmaintain and Active DOD Clearance or Public Trust Clearance Contract 3 month CTH Responsibilities First-level support of all inbound calls, generating an Incident for all new issues. Accurately logging, ticketing, and trackingowning all incidents. First contact resolution of desktop issues or follow proper escalation procedures Provide accurate, timely, and professional resolution on all supported issues. Timely, accurate, thorough and professional follow-up on all Incidents. Quickly identify and escalate high-priority issues. Accurately triagingassigningescalating tickets per current processes and standards. Maintain dependable attendance and schedule adherence. Skills Strong critical thinking skills that facilitate expedient problem solving Strong communication skills The ability to effectively communicate technical matters to a non-technical audience Hardwaresoftware maintenance skills Ability to multitask while staying focused in a fast-paced competitive environment Proficient with Microsoft Office Proficient with Windows 7 and Windows 10 operating system Knowledge of mobile devices Experienced in the use of remote access applications Able to work in a team environment Able to resolve technical issues within the policies and guidelines provided Excellent customer service skills Requirements Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one ORCandidates must be U.S. Citizens, and able to obtain andor maintain a Secret security clearance as a condition of employment. CompTIA SecurityCertified OR have a CompTIA A or Net and can obtain a CompTIA Sec within 90 days of employment Microsoft Certified IT Professional (MCP) preferred 2 to 3 years of recent experience in a help deskdesktop support environment Familiar with Service Desk support methodology AAAS Degree in Computer Science, MIS, or related fieldequivalent experience preferred Familiar with ITIL

Keywords: Apex Systems, Inc, Montgomery , Desktop Support, Other , Montgomery, Alabama

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