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Deposits Exception Resolution Specialist

Company: Hancock Holding Company
Location: Montgomery
Posted on: July 15, 2019

Job Description:

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account. JOB FUNCTION / SUMMARY: Responsible for maintaining deposit quality standards and effective risk management practices set forth by senior management. The incumbent is responsible for ensuring that all regulatory requirements are met related to deposit accounts and the banks security interest is protected by performing the following duties. ESSENTIAL DUTIES & RESPONSIBILITIES: - Open and sort incoming deposit account document packages for new accounts and maintenance to existing accounts - Prepare deposit documentation packages for scanning into the Banks document image archive and signature database - Index and perform quality assurance reviews of the deposit account documents in the image archive - Capture and cropping deposit account signatures into the Banks signature database - Compare daily accounts opened on the core application to the account records in the Banks image archive to determine account packages not submitted to Deposit Services - Analyzes commercial and consumer deposit account documentation packages to ensure compliance with Bank Deposit Policy and regulatory requirements - Validate the existence of business entities and their good standing by searching the various Secretary of State Websites - Identify documentation errors and omissions and log exceptions into the Banks deposit exceptions database and place appropriate messages on the respective core deposit applications - If required, route deposit account documents back to the LOB Associate to obtain required signatures/information - Prepare and complete file maintenance for accounts that are not properly linked to the appropriate customer record - Review and complete requests to clear deposit account document exceptions ensuring that the appropriate documents have been received and properly completed and/or with an appropriately authorized waiver request - Complete Customer Service Tool (CST) requests to performs account level maintenance submitted by the respective line of business (LOBs) - Perform ongoing account maintenance requests on deposit accounts such as, but not limited to changes of title, changes to authorized signatories, powers of attorney, etc. - Perform periodic quality reviews of the exceptions database to ensure accuracy - Respond to inquiries by representatives of the various LOBs regarding account documentation requirements and the issuance of deposit account exceptions - Compile various reports regarding daily/monthly volume statistics relative to deposit account exceptions - Perform other duties as assigned by management MINIMUM REQUIRED EDUCATION & EXPERIENCE: - High School Diploma or GED - 2 years of related experience and/or training; experience in deposit operations or retail branches or business banking is preferred - A combination of education and experience is acceptable No certification, licensure or registrations are required to successfully apply for this job MINIMUM REQUIRED KNOWLEDGE: - Must possess knowledge of deposit account documentation requirements - Must possess a complete understanding of all state and federal requirements for deposits - Must have full knowledge of all regulatory compliance and legal requirements in applicable states - Must have full knowledge of the deposit account opening and servicing process - Exhibits strong verbal and written communication skills - Ability to communicate with a variety of audiences - Possesses strong interpersonal and customer service skills and the ability to work well across teams - Is a self-starter with strong organizational skills - Has the ability to multi task and prioritize workload in a fast paced environment - Possesses analytical, problem solving and conceptual skills - Ability to formulate conclusions and recommend course of action based on analysis - Knowledge of deposit policy and procedure - Ability to work independently with little supervision - Ability to make decisions independently CORE COMPETENCIES The company has identified a set of core competencies that are vital to our business achieving a competitive advantage and delivering a unique value to our customers. These competencies are the skills, knowledge, and abilities each and every associate must exhibit to fulfill this competitive advantage. - Organization and Planning: Detail- and results-oriented; develops realistic action plans - Commitment to Excellence: Sets and achieves challenging goals; measures self against a standard of excellence - Resilience and Balance: Maintains a stable performance and can be effective under pressure - Interpersonal Versatility: Treats all people with respect and honor along with sensitivity to cultural differences - Influence: Approaches work and fellow associates in a manner that portrays leadership, respect, trust, courtesy, empathy, and integrity POSITION SPECIFIC COMPETENCIES Cognitive Competencies: Verbal Comprehension, Judgment & Decision Making, Business Skills Application, Organizational & Planning, Strategic Thinking Motivation Competencies: Commitment to Excellence, Energy, Optimism, Interpersonal Competencies: Listening, Interpersonal Skills, Collaborative ESSENTIAL MENTAL & PHYSICAL REQUIRMENTS: - Ability to work under stress and meet deadlines - Ability to operate a keyboard if required to perform the essential job functions - Ability to read and interpret a document if required to perform the essential job functions - Ability to travel if required to perform the essential job functions - Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an undue hardship then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. DISCLAIMER This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Keywords: Hancock Holding Company, Montgomery , Deposits Exception Resolution Specialist, Other , Montgomery, Alabama

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